Database Officer (Risk Management Unit)

The International Committee of the Red Cross (ICRC) is hiring a dedicated and detail-oriented Database Officer to join its Risk Management Unit in Nairobi, Kenya. This is an exciting opportunity for professionals seeking humanitarian jobs in Nairobi or nonprofit jobs in Kenya, particularly those with experience in data management, call centre operations, and monitoring & evaluation. This role offers the chance to contribute to life-saving humanitarian work while developing your career with one of the world’s leading humanitarian organizations.

Key Job Information

• Position: Database Officer (Risk Management Unit)
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Mid-Level Professional

About the International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) is an independent and neutral humanitarian organization that works globally to protect the lives and dignity of victims of armed conflict and violence. With a presence in more than 100 countries, the ICRC provides emergency aid, monitors compliance with international humanitarian law, and promotes humanitarian principles.

The ICRC partners with Red Cross and Red Crescent Societies to ensure swift, coordinated responses to crises. With a strong operational footprint in Africa, including Kenya and Somalia, careers at ICRC offer the opportunity to work on complex humanitarian challenges while fostering professional growth in a supportive, mission-driven environment.

Job Description

The Database Officer in the Risk Management Unit plays a crucial role in supporting ICRC’s projects by ensuring effective monitoring, evaluation, and verification of field activities. The position oversees the day-to-day management of the Call Centre, supervises Call Centre Assistants, and ensures the accuracy and quality of verification processes.

This is an excellent role for individuals seeking NGO jobs in Nairobi or those with a passion for improving humanitarian impact through data analysis and risk management.

Key Responsibilities

Call Centre and Team Management

• Schedule and oversee post-distribution monitoring assignments for Call Centre teams in Nairobi and Mogadishu.
• Supervise Call Centre Assistants to ensure timely delivery of outputs in compliance with internal guidelines.
• Ensure the Call Centre runs smoothly, applying standard operating procedures and maintaining the integrity of collected information.

Data Management and Analysis

• Translate verification materials between English and Somali, ensuring adherence to telephone survey standards.
• Conduct quality control checks on verification and monitoring data, ensuring accuracy and compliance.
• Analyze data and generate reports to inform risk management strategies.
• Enhance data collection methodologies to improve reliability and reporting quality.

Monitoring, Evaluation, and Reporting

• Compile quarterly reports detailing feedback, complaints, and resolutions.
• Collect and analyze feedback from field operations to improve project implementation and inform decision-making.

Required Qualifications

• Bachelor’s degree in Business Administration, Social Sciences, Community Development, or a related field.
• 2–3 years of experience in project monitoring & evaluation, with strong data management skills.
• 2+ years’ experience in a call centre environment, including knowledge of call centre technology and telephony.
• Fluency in English and Somali, both spoken and written.
• Proficiency in Microsoft Office, especially Excel, and familiarity with data analysis methods.

Preferred Qualifications

• Previous experience in monitoring or verification work in Somalia.
• Strong interpersonal, planning, and communication skills.
• Proven ability to work independently and within diverse teams.
• Customer service experience and the ability to manage stress and tight deadlines.
• Demonstrated integrity, ethics, and a high level of confidentiality.

Benefits and Compensation

The ICRC offers a competitive salary and comprehensive benefits package aligned with its global compensation framework. Employees benefit from:

• Challenging and impactful job opportunities at ICRC in the humanitarian sector.
• Training and development to support career progression.
• Dynamic and supportive working environment grounded in respect, compassion, collaboration, and impact.

How to Apply

If you are interested in exploring ICRC vacancies in Nairobi and joining a mission-driven team dedicated to humanitarian excellence, please submit your CV and cover letter using the “Apply Now” button below. Highlight your relevant experience and your motivation for applying for this exciting Database Officer job in Kenya.

Explore more careers at ICRC to find additional humanitarian job opportunities worldwide.

The ICRC is an equal opportunity employer and is committed to diversity and inclusion in the workplace.