Debt Collection Officers – Branch

Ideon Limited is hiring for the Debt Collection Officers – Branch position in Nairobi. This is a full time role. Qualification level: Bachelors; experience: 0 – 4 yrs. At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business…

Our services include: COLLECTIONS OUTSOURCING SOLUTIONS Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives.

FINANCE & ACCOUNTS OUTSOURCING To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business.

Key responsibilities

• Manage delinquent loan accounts within the assigned branch.
• Execute timely debt collection and recovery activities.
• Reduce overdue balances and prevent accounts from falling into arrears.
• Follow up on outstanding payments and negotiate repayment arrangements.
• Achieve branch portfolio-at-risk (PAR) and arrears reduction targets.

Requirements

• Diploma or degree in Business Management, Finance, or a related field.
• At least 3 years' experience in branch or field debt collection.
• Proven ability to recover delinquent accounts and negotiate repayments.
• Strong communication, negotiation, and follow-up skills.
• Ability to work towards collection targets and deadlines…

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