Director – Training

Centum is hiring for the Director – Training position in Nairobi. This is a full time role. Qualification level: Masters. Centum is East Africa's leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange.

We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments.

Our Key objective is to consistently generate market beating returns by building extraordinary enterprises throughout Africa.Key Responsibilities

Strategic Leadership

Advise Executive Management on training strategy, workforce capability development, operational performance improvement and opportunities to strengthen service delivery.

Key responsibilities

• Develop and implement the organisation's learning and development strategy across all contact centre operations and operating markets, ensuring alignment with business objectives, client requirements and operational priorities.
• Provide strategic leadership in identifying current and emerging skills requirements within the contact centre industry, including customer experience, digital engagement, product knowledge, call handling, sales and service delivery.
• Drive a continuous learning culture that enhances agent productivity, customer experience, service quality and employee performance.

Requirements

• Master’s degree in education, Human Resource Management, Business Administration, Organizational Development or a related field.
• At least five (5) years' experience in a senior leadership role within training, learning and development, education or workforce development…

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