M-KOPA is hiring a passionate and customer-focused Field Service Assistant to join its dynamic Mobility Customer Experience team in Nairobi, Kenya. This is an exciting opportunity for individuals seeking customer service jobs in Nairobi or mobility sector careers in Kenya who want to be part of a fast-growing company committed to driving digital and financial inclusion across Africa.

Key Job Information

• Position: Field Service Assistant
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Location Type: On-site (M-KOPA Mobility Service Centers)
• Department: Mobility Customer Experience

About M-KOPA

M-KOPA is a pioneering fintech platform that leverages technology to provide accessible financial and digital solutions to underserved communities across Africa. With over 5 million customers and $1.5 billion in cumulative credit unlocked, M-KOPA has been recognized four times by the Financial Times as one of Africa’s fastest-growing companies (2022, 2023, 2024, 2025) and named in TIME100’s Most Influential Companies globally in 2023 and 2024.

M-KOPA’s mission is to improve lives through accessible financing and technology. The company offers solar energy, smartphones, digital financial services, and mobility solutions through innovative pay-as-you-go models that empower customers to achieve more. At M-KOPA, team members thrive in a collaborative environment that values diversity, inclusion, flexibility, and professional growth.

Job Description

The Field Service Assistant will be the face of M-KOPA at the Mobility Service Centers, playing a crucial role in delivering exceptional customer experiences. This role involves managing daily shop operations, supporting new customer onboarding, and ensuring M-KOPA’s brand standards are upheld.

As a Field Service Assistant, you will:

• Open and manage M-KOPA Mobility Shops from Monday to Saturday (8:30 AM – 5:30 PM).
• Provide in-depth product education to new motorbike customers, including conducting bike testing and handovers.
• Issue insurance documentation and support the customer journey from onboarding to product utilization.
• Handle customer inquiries, log and resolve complaints, and ensure all customer feedback is managed effectively.
• Maintain a clean, safe, and organized shop environment with proper branding materials displayed.
• Represent M-KOPA professionally and uphold the company’s values and mission at all times.

Key Responsibilities

• Deliver excellent front-line customer service and support to all mobility customers.
• Educate customers on product features, financing terms, and responsible usage.
• Manage shop logistics, inventory, and daily reporting.
• Collaborate with the Mobility Customer Experience Team Lead and wider teams to improve service delivery.
• Promote M-KOPA’s products and services within the community and encourage customer retention.
• Ensure compliance with safety, operational, and brand guidelines.

Required Qualifications

• College diploma or tertiary training in Business Administration, Customer Service, or a related field.
• Minimum 1 year of experience in customer service, preferably with front office responsibilities.

Desired Profile and Skills

• Strong communication and interpersonal skills.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Attention to detail in maintaining shop operations and customer records.
• Friendly, professional demeanor with a customer-first mindset.
• Basic technical knowledge (advantageous but not mandatory).
• Commitment to M-KOPA’s mission of financial inclusion and digital empowerment.

Benefits and Compensation

• Competitive salary and benefits aligned with market standards.
• Opportunities for career growth through development programs, coaching, and on-the-job training.
• Family-friendly policies and flexibility to support work-life balance.
• Inclusive and supportive work culture where diversity is celebrated.

How to Apply for Field Service Assistant

If you are excited about this Field Service Assistant job opportunity in Nairobi and want to be part of a purpose-driven organization, please submit your application by clicking the “Apply Now” button below. Applications will be reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is selected.

Explore more M-KOPA careers and discover additional customer service jobs in Kenya or mobility sector careers with one of Africa’s most innovative companies.

M-KOPA is an equal opportunity employer committed to diversity, equity, and inclusion.

Note: M-KOPA does not charge any fees at any stage of the recruitment process.