Finley International Call Center Officer – Debt Collection

Finley International Ltd
Finley International Limited is currently seeking a motivated and detail-oriented Call Center Officer to join their Debt Collection team. This exciting opportunity offers the chance to play a crucial role in ensuring timely debt collection while maintaining positive customer relationships.
Position: Call Center Officer – Debt Collection
Department: Call Center
Reports To: Team Manager
About the Role:
As a Call Center Officer specializing in Debt Collection, you will be at the forefront of Finley International Limited’s efforts to maintain a healthy cash flow while providing exceptional customer service. This challenging yet rewarding position requires a unique blend of interpersonal skills, analytical thinking, and a results-driven approach.
Key Responsibilities:
1. Customer Interaction and Debt Resolution:
- – Communicate professionally with customers to discuss outstanding debts
- – Advise customers on debt clearance options and explain the importance of timely payments
- – Negotiate payment plans and credit extensions when appropriate
- – Mediate disputes between customers and principals/clients
- – Conduct outreach via phone, mail, or scheduled visits to locate and notify customers with defaulted accounts
2. Account Management:
- – Perform various duties on assigned accounts, including recording, verification, and validation of customer details
- – Maintain data integrity and ensure customer confidentiality
- – Initiate the clearance process for settled debts and coordinate with relevant departments for updates
- – Provide accurate account information to customers, including balances and account numbers
3. Debt Recovery Strategies:
- – Organize, manage, and implement suitable debt recovery methods and techniques
- – Analyze customer financial status and adjust collection efforts accordingly
- – Negotiate credit extensions when necessary and within company guidelines
4. Reporting and Documentation:
- – Record detailed information about customers’ financial status and collection efforts in the company’s system
- – Prepare and submit regular reports as required by management
- – Respond promptly to all correspondences, including emails, phone calls, and postal mail
5. Customer Service Excellence:
- – Attend to customers during scheduled and unscheduled meetings
- – Maintain a professional and empathetic demeanor in all customer interactions
- – Strive to find win-win solutions that benefit both the customer and the company
Qualifications and Requirements:
Education:
- – Diploma in any field from a recognized institution (Diploma in Banking or Credit Management is an added advantage)
Experience:
- – 1-2 years of experience in Collections, Credit, or Sales and Marketing environment
Skills and Attributes:
- – Strong analytical and problem-solving skills
- – Excellent communication and interpersonal skills
- – Ability to work under pressure and meet targets
- – Proficiency in both spoken and written English
- – Computer literacy, including familiarity with CRM systems and Microsoft Office suite
- – Detail-oriented with a focus on accuracy
- – Ability to remain calm and professional in challenging situations
- – Strong negotiation skills and the ability to influence others
- – Time management and organizational skills
Why Join Finley International Limited?
By joining our team as a Call Center Officer in Debt Collection, you’ll have the opportunity to:
- – Develop your skills in a dynamic and fast-paced environment
- – Work with a supportive team of professionals
- – Contribute to the financial health of the company
- – Gain valuable experience in customer service and financial operations
- – Potential for career growth within the organization
Finley International Limited is committed to creating a diverse and inclusive workplace. We offer competitive compensation, ongoing training and development opportunities, and a collaborative work environment.
Finley International Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Application Ends:
...
To apply for this job email your details to careers@finleyltd.com
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