Head, Administration and Corporate Services (Senior Manager) – Finance, Pensions

The Central Bank of Kenya (CBK) is seeking an experienced and dynamic professional to fill the role of Head, Administration and Corporate Services (Senior Manager) within the Finance, Pensions Division. This senior leadership position offers an exceptional opportunity for professionals interested in pensions management careers in Kenya, senior finance management roles, and executive positions at CBK. The successful candidate will lead pension administration, enhance member engagement, and ensure regulatory compliance while driving operational excellence.

Key Job Information

• Position: Head, Administration and Corporate Services (Senior Manager)
• Department: Finance, Pensions
• Location: Nairobi, Kenya
• Employment Type: Permanent
• Application Deadline: Thursday, 27 November 2025 at 5:00 p.m.

About the Central Bank of Kenya

The Central Bank of Kenya is the nation’s premier financial institution, tasked with maintaining monetary and financial stability in line with Kenya’s development agenda. CBK plays a pivotal role in regulating the banking sector, managing national reserves, and overseeing pensions administration. As a senior leader at CBK, you will have the opportunity to contribute directly to the Bank’s mission while working alongside highly skilled professionals in a dynamic, innovative, and inclusive environment.

CBK offers a structured career progression path, mentorship programs, and continuous professional development opportunities. Employees benefit from internal and external training, exposure to policy formulation, and experience in strategic decision-making at the national level. This role represents an ideal career opportunity for finance and pensions professionals looking to advance in executive finance and pensions management roles.

Job Description

The Head, Administration and Corporate Services (Senior Manager) will provide leadership and strategic direction in the development and implementation of benefits administration and corporate services within the Pensions Division. The role ensures effective facilitation, coordination, and management of pension benefits while enhancing member relations and delivering superior customer service. The position requires oversight of operational processes, regulatory compliance, and staff performance management.

Key Responsibilities

Strategic Responsibilities

• Oversee end-to-end pension administration across the Scheme.
• Enhance member engagement, satisfaction, and service delivery.
• Ensure full compliance with regulatory frameworks and mitigate operational risks.
• Drive operational efficiency, performance excellence, and leadership within the Division.

Technical and Operational Responsibilities

Managerial Roles

• Administer, supervise, and manage all division activities.
• Oversee benefits computation, tax management, data management, and analysis.
• Supervise claims management, client engagement, and financial advisory procedures.
• Prepare and submit accurate Board reports.
• Ensure pension payroll processing and account reconciliation are timely and accurate.
• Develop and implement strategic objectives in consultation with the Pensions Administrator and Board of Trustees.
• Manage staff training, discipline, and human resource requirements within the Division.

Operational Roles

• Ensure timely remittance of contributions to the Fund.
• Coordinate periodic audits and actuarial valuations.
• Liaise with service providers, regulators, and trustees to ensure effective operations.
• Maintain accurate member records, benefits payment schedules, and actuarial reports.
• Ensure compliance with Retirement Benefits Authority and Income Tax regulations.

Key Result Areas

• Timely submission of accurate pension administration reports.
• Control operational costs efficiently while maintaining service quality.
• Ensure timely and accurate payment of benefits.
• Implement customer service delivery standards and quality controls.
• Continuously improve pension service processes and enhance member relations.

Qualifications

• Bachelor’s degree in Insurance, Business Administration, Actuarial Science, or relevant field.
• Master’s degree in a related discipline is an added advantage.
• Relevant professional certifications such as ACII, AIIK, or equivalent.

Work Experience

• Minimum of 10 years’ experience in the pensions or finance field.
• At least 3 years in a managerial or senior leadership role.

Competencies

Technical Competencies

• Strong IT and quantitative analysis skills.
• Planning, budgeting, and organizational skills.
• Leadership, supervision, and team management abilities.
• Problem-solving, conflict management, and negotiation skills.
• Ability to work under pressure and meet deadlines effectively.

General / Behavioural Competencies

• High integrity, professionalism, and ethical conduct.
• Excellent interpersonal, cross-cultural, and communication skills.
• Strategic thinking, decision-making, and analytical skills.
• Emotional intelligence, leadership, and ability to motivate teams.
• Persuasion, negotiation, and stakeholder relationship management.

Why Join CBK

• Work with industry leaders and experts in a dynamic, innovative environment.
• Extensive mentorship, coaching, and professional development programs.
• Contribute directly to national monetary and financial stability objectives.
• Conducive work environment with employee assistance programs and career growth opportunities.
• Equal opportunity employer committed to diversity, inclusion, and fairness in recruitment.

How to Apply

Applicants are required to register on the CBK Careers Portal to apply. Ensure your application is complete, with all relevant documents uploaded. Incomplete applications will not be considered. Only shortlisted candidates will be contacted.

CBK does not charge any fees during recruitment, and canvassing will result in disqualification. For assistance, contact [email protected] or call (+254) 020 286 1328/1344/1346.

Interested candidates should apply via the online portal before the closing date: Thursday, 27 November 2025 at 5:00 p.m.