Information Technology Intern

Save the Children is seeking a motivated Information Technology Intern to support its IT operations within the Kenya Country Office. This role is ideal for individuals looking to gain hands-on experience in IT support, digital innovation, systems administration, and user support within a high-impact international NGO environment.

Key Job Information

• Position: Information Technology Intern
• Location: Nairobi, Kenya
• Employment Type: Full-time Internship
• Experience Level: Entry-level
• Application Deadline: 24 November 2025
• Industry: Information Technology / INGO / Humanitarian Development

About Save the Children

Save the Children is one of the world’s most established independent organizations dedicated to improving the lives of children through education, healthcare, protection, and humanitarian response. Operating in more than 100 countries, the organization leads transformative programs that empower communities and protect vulnerable children in times of crisis and stability.

Save the Children has been operational in Kenya since the 1950s, delivering a wide range of programs across child protection, health, nutrition, livelihoods, WASH, child rights governance, and humanitarian response. In 2012, Save the Children unified the operations of Save the Children UK, Canada, and Finland into a single entity in Kenya. This was followed by a second transition in 2014 after merging with the British INGO Merlin, integrating expanded health and nutrition services into its portfolio.

Today, Save the Children maintains an active presence in Nandi, Garissa, Mandera, Turkana, Wajir, Kajiado, Kakuma Refugee Camp, Dadaab Refugee Camp, and additional regions through partner organizations. With approximately 230 staff members and an annual operating budget of USD 20 million (2025), the Kenya Country Office continues to implement innovative, evidence-driven solutions for children and families across the country.

Job Description

The Information Technology Intern will play a crucial role in supporting daily IT operations, strengthening the digitization of systems, and enhancing user experience across all departments. This internship is designed for individuals who are eager to grow their technical skills, explore IT innovation, and support digital transformation initiatives in a fast-paced humanitarian environment.

The intern will engage in technical support, troubleshoot system challenges, maintain hardware and software functionality, assist in system documentation, and contribute to the optimization of digital workflows. This is a highly interactive role requiring excellent communication skills, problem-solving abilities, and the readiness to support staff at all levels of the organization.

Key Responsibilities

Technology Innovation (10%)

• Collaborate with staff to identify technology needs and areas requiring improved IT systems or tools.
• Document existing and newly developed IT systems clearly and accurately.
• Support the implementation, testing, and troubleshooting of digital innovations and new IT solutions.

End User / Technical Support (60%)

• Provide daily IT support to staff, including troubleshooting hardware, software, and network issues.
• Develop user-friendly training materials and support staff with digital literacy training.
• Diagnose and resolve technical issues submitted through email, phone, or direct interaction.
• Perform preventive and corrective maintenance on computers, laptops, scanners, projectors, and network equipment.
• Support IT security awareness by assisting with data protection training and best practices.
• Assist in deploying new systems, software, and digital solutions within the Nairobi office.

IT Helpdesk Support (30%)

• Use the internal IT incident reporting system to log and track all support requests.
• Record issues raised and document all actions taken to resolve them.
• Escalate major hardware, software, and system problems to appropriate vendors or technical specialists.
• Ensure IT support tickets are resolved within established service-level timelines and KPIs.

Required Qualifications

• Advanced Diploma or Bachelor’s degree in Information Technology or a related field.
• Basic understanding of system administration, computer networking, or IT troubleshooting.
• Familiarity with Microsoft platforms such as SharePoint and Power Apps.
• Strong interest in IT innovation, business process automation, and data analytics.
• Experience with general-purpose programming languages (preferred but not required).
• Basic knowledge of visualization tools such as Power BI (an added advantage).
• Strong communication skills, willingness to learn, and the ability to support staff in a multicultural environment.

Preferred Qualifications

• Interest or familiarity with UX research, user-centered design, or design thinking methodologies.
• Previous experience providing IT support in an internship, volunteer, or school-based capacity.

Benefits and Compensation

This internship provides a rare opportunity to gain real-world IT experience within an international NGO environment. The selected candidate will gain exposure to IT operations, systems management, digital transformation processes, user support functions, hardware maintenance, and cybersecurity best practices. Interns benefit from professional coaching, a collaborative work environment, and opportunities for long-term career development in the humanitarian and technology sectors.

How to Apply

Interested candidates should apply using the Apply Now button below. Only shortlisted applicants will be contacted and final selection is subject to compliance with organizational policies.