O&M Team Lead Snr Manager

Equity Group Holdings is seeking a highly experienced O&M Team Lead – Senior Manager to join its Technical Operations team. This role is responsible for ensuring the stability, availability, and security of the core platform and all integrations. The position combines strategic leadership with hands-on technical expertise, owning the OPEX budget, driving the “1-5-10” operational mandate, and building a Center of Excellence (CoE) that standardizes operational practices across the region. Candidates exploring the latest jobs and fresh positions in Nairobi will find this a unique opportunity to advance their careers in high-impact technical operations.

Key Job Information

• Position: O&M Team Lead – Senior Manager
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Senior/Manager
• Salary Range: Competitive (based on experience)
• Application Deadline: Open until filled

About Equity Group Holdings

Equity Group Holdings is a leading financial services organization committed to delivering innovative, secure, and high-performing banking and fintech solutions across Africa. With operations spanning multiple countries, the group emphasizes operational excellence, regulatory compliance, and digital transformation. The organization empowers millions of customers with reliable services while fostering a culture of collaboration, accountability, and continuous learning.

Equity Group offers careers that provide growth opportunities, enabling professionals to take on fresh positions and the latest jobs in technical operations, site reliability engineering, and enterprise IT. Employees benefit from structured career pathways, professional development programs, and exposure to high-impact, multi-country operational environments.

O&M Team Lead – Senior Manager Job Description

The O&M Team Lead – Senior Manager is accountable for achieving world-class operational excellence across Equity Group’s core platform and integrations. Reporting to senior leadership, this role ensures operational readiness for production deployments, leads the transformation from reactive to automated code-driven operations, and balances change velocity with platform stability in a high-demand environment. This role provides a unique opportunity for professionals seeking careers in technical operations, SRE, and enterprise IT leadership today.

Key Responsibilities

• Strategic Operations & Reliability Excellence: Establish strategic vision and framework for the “1-5-10” operational mandate across all DFS Technical Operations teams, defining success metrics, monitoring frameworks, and reporting mechanisms for rapid detection (1 minute), investigation (5 minutes), and remediation (10 minutes).
• Provide hands-on technical leadership during critical incidents, coordinating senior-level response and decision-making for high-impact scenarios.
• SRE & Automation Transformation: Drive proactive, automated, code-driven practices, champion investment in self-healing infrastructure, and set technical priorities balancing quick wins with long-term goals.
• Strategically allocate the OPEX budget, approving high-impact automation solutions prior to production deployment.
• Platform Stability & Availability: Own accountability for platform availability, performance, and security across the region, establishing observability standards and making critical technical decisions during incidents.
• Service Management & Governance: Define enterprise-wide approach for Incident, Problem, Change, and technical debt management; establish SLA/OLA frameworks and enforce a blameless post-mortem culture.
• Ensure operational and production deployment readiness; approve high-risk deployments, enforce pre-production validation standards, and maintain accountability for delivery teams.
• Provide senior advisory input for all enterprise-level changes, assess cross-platform change risks, and coordinate with peer senior managers to prevent conflicts.
• Stakeholder Engagement: Conduct regular briefings on platform health, risk landscape, and operational performance, representing Technical Operations in executive forums and managing stakeholder expectations during incidents.
• Technical Asset & Lifecycle Management: Establish standards for asset inventory, lifecycle management, and technical currency; oversee compliance with regional regulations and security standards, and define BC/DR strategies with RTOs and RPOs.
• Vendor & Integration Leadership: Manage vendor relationships, conduct performance reviews, lead build-vs-buy discussions, approve contracts, and oversee integration partner performance.
• Financial Management & Cost Optimization: Develop and optimize the OPEX budget, identify cost reduction opportunities, and report financial performance to executive leadership.
• Center of Excellence & Standardization: Build and lead the Technical Operations CoE, standardizing operational procedures, tooling, monitoring frameworks, and runbooks across subsidiaries, and facilitating knowledge sharing.
• Cross-Functional Leadership: Collaborate with DFS Configurations and Delivery teams to ensure seamless build-to-run handoffs, deployment planning, and operational readiness assessments.
• People Leadership: Lead and mentor two direct report managers, set KPIs, drive succession planning, and foster a culture of accountability, collaboration, and operational excellence.
• Continuous Improvement & Innovation: Champion initiatives to improve operational efficiency, sponsor proof-of-concept projects, and balance current operations with future capability development.

Required Qualifications

• 8-10 years of progressive technical operations, production support, or SRE experience, including 3-5 years in leadership managing 24/7 mission-critical environments.
• 5-7 years operating financial services platforms, core banking, payment processing, or mobile money platforms with proven high availability and regulatory compliance experience.
• Experience managing multi-country operations, navigating diverse regulations, and supporting multi-site or expansion initiatives.
• Proven change leadership, including automation initiatives, process standardization, SRE adoption, and service management frameworks.
• Vendor and partner ecosystem management experience, including performance reviews, multi-party incident coordination, and commercial negotiations.
• Cross-functional leadership and stakeholder management experience across delivery, infrastructure, security, and business units.
• Budget management experience, including planning, tracking, cost optimization, and reporting.
• Incident and crisis management experience at scale for business-critical systems.

Academic Qualifications

• University degree in Information Technology, Electrical Engineering, or related field.
• Relevant professional certifications such as ITIL Foundation or higher, AWS/Azure/GCP certifications demonstrating operational and technical expertise.

Benefits and Compensation

Equity Group Holdings offers competitive salaries, comprehensive benefits, and opportunities for professional growth. Employees enjoy health coverage, retirement plans, career development programs, and exposure to multi-country technical operations leadership roles. This role provides an opportunity to contribute to operational excellence and innovation while advancing careers in one of Africa’s leading financial services organizations.

How to Apply for O&M Team Lead – Senior Manager Job Opportunity at Equity Group Holdings

Interested candidates seeking fresh positions and exploring the latest jobs this week at Equity Group Holdings are encouraged to apply today. Submit your application through the official portal or click the Apply Now button. Include an updated CV highlighting relevant experience, qualifications, and achievements that align with this role. Ensure your application demonstrates how your skills match the responsibilities outlined for this high-impact position.

Those looking for careers in technical operations, SRE, or enterprise IT leadership should take advantage of this opportunity to join Equity Group’s high-performing team and contribute to regional operational excellence.