Partner Operations Lead

Glovo Kenya is hiring a dynamic and results-driven Partner Operations Lead to join its Partners & Brands team in Nairobi. If you’re searching for partner operations jobs in Nairobi or aiming to advance your career in one of the fastest-growing multi-category apps in the world, this is your chance to join a global technology leader transforming how people access everyday essentials.

Key Job Information

• Position: Partner Operations Lead
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Senior Professional (5+ years)
• Industry: Technology / On-Demand Services

About Glovo

Glovo is not your typical app. As the fastest-growing multi-category platform, Glovo connects millions of users with businesses, couriers, and services, from groceries and restaurants to pharmacies and retail. Operating in over 1,500 cities across 23 countries, Glovo is revolutionizing how people access what they need, when they need it, powered by innovative technology and a mission to create positive impact.

At Glovo, our vision is simple: to build the largest marketplace in every city, offering access to anything in minutes. Careers at Glovo Kenya promise a vibrant, inclusive culture with endless opportunities to grow, innovate, and make a difference.

Job Description

As a Partner Operations Lead, you will play a pivotal role in enhancing the operational performance of Glovo’s partners in Kenya. This position focuses on optimizing key operational metrics such as preparation times, cancellation rates, courier waiting times, and customer satisfaction. The successful candidate will work to improve the partner experience, foster partner growth, and ensure an exceptional user journey across all touchpoints.

This is an outstanding opportunity for professionals looking for operations lead vacancies in Kenya within a high-growth tech environment where every day brings new challenges and possibilities.

Key Responsibilities

• Analyze and optimize the operational performance of top-tier partners, identifying bottlenecks and implementing actionable improvement plans.
• Support the long tail of smaller partners to enhance their operational effectiveness through tools, training, and process improvements.
• Enhance partner satisfaction by collaborating with customer service teams to ensure continuous support and resolution of partner concerns.
• Oversee the smooth onboarding of new partners in collaboration with content operations teams, ensuring readiness from day one.
• Act as a voice for local partners by identifying user experience challenges and raising feature enhancement requests to regional and HQ teams.
• Lead cross-functional collaboration projects and foster knowledge sharing across departments.

Required Qualifications

• 5+ years’ experience in high-paced environments such as tech startups, consulting, investment banking, or top internet companies.
• Strong data-driven decision-making skills, with the ability to derive actionable insights from analytics.
• Excellent problem-solving and project management skills with the ability to handle multiple priorities efficiently.
• Exceptional communication and influencing skills, capable of managing diverse stakeholders.
• Proactive, ownership mindset with a hands-on approach to tasks.
• Experience managing teams (3+ people) and leading operational improvement projects.
• Fluency in written and spoken English.

Preferred Skills

• Experience in partner management, marketplace operations, or e-commerce platforms.
• Strong adaptability and resilience in fast-changing environments.
• Previous exposure to tech-driven business models and multi-stakeholder management.

Benefits and Perks

At Glovo, we believe in rewarding talent with meaningful benefits that support both your professional journey and personal well-being. As part of the team, you’ll enjoy:

• Top-tier private health insurance.
• Monthly Glovo credit to enjoy your favorite deliveries.
• Discounted gym memberships to keep you active and energized.
• Flexible working with remote options and additional time off.
• Enhanced parental leave and nursery facilities.
• Online therapy and mental wellness programs.

How to Apply

If you’re excited by this Partner Operations Lead opportunity in Nairobi and ready to join a trailblazing team at Glovo, click the “Apply Now” button below to submit your application. We encourage candidates from all backgrounds and identities to apply. Glovo is committed to creating an inclusive, diverse, and supportive workplace where every individual is valued.

Feel free to include your preferred pronouns in your application (e.g., she/her, he/him, they/them).

Please note: Glovo does not request any payment at any stage of the recruitment process.