Pensions Operations Officer

Job Purpose:
The Forensic Investigator is responsible for carrying out effective and efficient investigations into allegations of suspected fraud within Britam Life Assurance Company (Kenya) Limited.
The jobholder interviews individuals with relevant information, collects and analyses documentation, reports findings, contributes to recovery and prosecution, and helps strengthen day-to-day fraud controls.
Value to the Group: Reliable and well-documented casework that enables faster decision making, supports recovery and prosecution efforts, and identifies control weaknesses for timely remediation.
Key Responsibilities:
1. Investigations & Evidence Gathering
• Lead end-to-end investigations into fraud, waste, abuse, bribery, corruption and financial misconduct from all intake channels in compliance with legal, regulatory and policy requirements.
• Plan field assignments, calculate loss, acquire system audit logs and physical evidence, and maintain strict chain of custody.
• Conduct objective, fair and legally defensible interviews and perform external background and corporate-intelligence verification.
2. Reporting, Governance & Control Remediation
• Compile objective, comprehensive and legally defensible reports with factual findings, loss estimates, root-cause analysis and actionable remediation.
• Propose control improvements and track implementation of agreed recommendations.
• Present findings to disciplinary, management-risk and Board audit forums and provide objective testimony.
3. Prosecution, Recovery & External Stakeholder Management
• Prepare and manage criminal referrals and statutory filings to regulators and law enforcement agencies, including the IRA, DCI and Financial Reporting Centre.
• Support civil, criminal, labour and regulatory proceedings as a credible witness.
• Conduct asset tracing and work with legal counsel and law enforcement to maximise recovery.
4. Proactive Counter-Fraud, Horizon Scanning & Awareness
• Conduct proactive fraud-risk reviews across high-risk business areas, procurement and operational workflows.
• Monitor emerging regional fraud trends and cyber-enabled schemes and translate insights into preventive measures and the Group Fraud Risk Management Framework.
• Deliver anti-fraud, anti-bribery and whistleblowing awareness programmes.
• Maintain the forensic case database, comply with the Data Protection Act, and prepare monthly statistics, trend analysis and Board reports.
• Perform other duties assigned from time to time.