Regional Product Support Engineer

Sidel is hiring for the Regional Product Support Engineer position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors; experience: 0 – 4 yrs. Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials.

Our 5,500+ employees worldwide are passionate about providing solutions that fulfil customer needs and boost the performance of their lines, products and businessesYour opportunity

Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine.

Key responsibilities

• Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
• Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
• Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
• Provide any preliminary solution to internal and external customers.

Requirements

• With over 40,000 machines installed in more than 190 countries, we have nearly 170 years of proven experience, with a strong focus…

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