Relationship Officer – Branch Customer Service

Tower Sacco was founded in 1976 by a group of primary school teachers in Ol’Kalou, Kenya. The sacco was established to provide its members with a safe and convenient place to save their money, as well as access to affordable loans. Over the years, Tower Sacco has grown to become one of the largest and most successful saccos in Kenya, with a membership of over 250,000 and an asset base of above 20 Billion. The sacco offers a wide range of financial products and services, including savings accounts, loans, and investment products.

Tower Sacco is a registered co-operative society and is regulated by Sacco Society Regulatory Authority (SASRA). The Sacco is committed to providing its members with a safe and secure platform to save and borrow in order to achieve their financial goals. We currently have 29 outlets in 8 counties, More than 300 agents, internet banking and mobile banking.JOB PURPOSE

Responsible for providing the highest customer service by interacting with customers through telephone, emails or social media in order to respond to their inquiries and concerns, process their requests, and resolve their complaints. The officer will be expected to build sustainable relationships of trust through open and interactive communication.