Senior Internal Auditor I Grade

Pwani University is hiring for the Senior Internal Auditor I Grade position in Kenya. This is a full time, senior level role. Qualification level: Bachelors. The position seeks to enhance member satisfaction through engagement, recruitment and retention by delivering exceptional customer experience, managing member accounts, maintaining accurate membership data, and implementing strategies that strengthen member value and loyalty… Applications close on 30 November 2026.

Duties & Responsibilities

Member Experience & Service Delivery

Identify and address process gaps and develop policies and procedures that enhance member experience.

Ensure member complaints and issues are resolved promptly and effectively within agreed turnaround times.

Analyze member data to identify trends and improve member satisfaction.

Membership Management

Requirements

• Excellent Communication Skills: Ability to engage members professionally through written and verbal communication, providing clear information and maintaining positive member relationships.
• Negotiation and Influencing Skills: Capable of persuading and engaging prospective and existing members, addressing concerns, and facilitating mutually beneficial outcomes.
• Networking and Relationship Management: Strong ability to build and sustain productive relationships with members, industry stakeholders, and business partners to enhance membership growth and retention…

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