Senior Officer, Retail/SME Dealer

SBM Bank Kenya is seeking a dynamic Senior Officer, Retail/SME Dealer to join its Treasury team at Head Office. This position is ideal for professionals interested in treasury dealer jobs in Kenya, SME banking roles in Nairobi, and retail FX sales opportunities. The role focuses on driving the FX business, executing retail and SME sales strategies, and collaborating closely with branch teams to achieve treasury targets.

Key Job Information

• Position: Senior Officer, Retail/SME Dealer
• Department: Treasury
• Band/Level: Senior Officer
• Location: Head Office, Nairobi, Kenya
• Employment Type: Open-Ended Contract
• Contract Duration: Open-Ended
• Application Deadline: November 19, 2025

About SBM Bank Kenya

SBM Bank Kenya is a leading financial institution in the country, part of the international SBM Group with a strong presence across Africa and Asia. The bank offers a diverse range of banking and treasury solutions to retail, SME, and corporate clients. It is recognized for its operational excellence, innovative financial products, and customer-centered approach, making it a top choice for professionals searching for careers at SBM Bank, banking jobs in Nairobi, and SME treasury roles in Kenya.

With a strong focus on growth, SBM Bank Kenya emphasizes training, mentorship, and knowledge transfer to ensure its staff stay ahead of market trends. Professionals joining the Treasury department benefit from exposure to FX markets, strategic planning, and high-impact client interactions, helping to build a robust foundation for careers in retail banking, SME banking, and treasury operations.

The bank promotes a culture of collaboration, integrity, and results-driven performance, offering career growth pathways for employees who demonstrate excellence in execution and leadership. This role provides visibility to top management, interaction with multiple departments, and opportunities to develop strategic financial skills applicable across the banking sector.

Job Description

The Senior Officer, Retail/SME Dealer, will work closely with SME Portfolio Managers, Relationship Managers, and Branch Managers to promote FX treasury products and achieve both SME and retail treasury targets. This role combines client engagement, strategic planning, and team leadership to enhance the bank’s market share and revenue in FX trading and related treasury services.

The position requires daily engagement with branch networks, coaching frontline staff, managing client queries, and supporting the execution of branch-based FX strategies. The role holder is expected to identify opportunities for growth, reactivate dormant client accounts, and ensure branches meet performance objectives through a clear, results-focused treasury plan.

Key Responsibilities

FX Treasury Sales & Client Engagement

• Collaborate with SME Portfolio Managers, Relationship Managers, and Branch Managers to drive FX sales and treasury growth.
• Execute retail and SME FX sales strategy to increase market share and achieve revenue targets.
• Engage branches and clients daily on current market trends and FX opportunities.
• Increase client numbers and reactivate dormant accounts through targeted engagement.

Strategic Planning & Execution

• Develop clear and concise branch-level FX sales plans aligned with treasury strategies.
• Coordinate FX training and support across branches to strengthen product knowledge.
• Implement marketing plans for treasury products to achieve revenue objectives.

Team Leadership & Performance Management

• Manage, coach, and develop a high-performing treasury sales team to meet deliverables.
• Promote teamwork and ensure adherence to performance standards across branch networks.
• Assist in resolving branch-related FX disputes and provide support to Branch Managers.

Key Relationships

• All Departments in the Bank
• Branch Heads and FX Champions
• Retail and SME Clients

Required Qualifications

• Bachelor’s degree in Business Studies or a related field.
• Minimum of 2 years’ experience in treasury, FX, or SME/retail banking.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• ACI Certification in FX or treasury trading.

Preferred Qualifications

• Experience in coaching or leading treasury or sales teams.
• Strong knowledge of FX markets and treasury operations.
• Proven record of achieving sales targets in retail or SME banking.

Competencies

• Dynamic, analytical, and self-driven with the ability to work under pressure.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong leadership, planning, and organizational capabilities.
• Ability to identify client needs and provide timely, effective solutions.
• Strategic mindset and results-oriented approach in a competitive environment.

Benefits and Compensation

SBM Bank Kenya offers a competitive compensation package including salary, performance incentives, health benefits, and professional development opportunities. Employees benefit from continuous learning, mentorship programs, and exposure to high-impact treasury operations. This role offers career growth opportunities for banking professionals seeking FX dealer jobs, retail treasury roles, and SME banking careers in Kenya.

How to Apply

Interested candidates should apply using the Apply Now button below. Applications submitted before the closing date will be considered for this strategic and high-impact Senior Officer role at SBM Bank Kenya.