Shop Manager at Generations Techzone

The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards.

KEY RESPONSIBILITIES

Sales & Revenue Management
Drive daily, weekly, and monthly sales targets (phones, accessories
Monitor sales performance and submit daily sales reports.
Staff Management & Leadership
Supervise sales attendants and support staff.
Customer service and selling skills
POS systems and payment methods
Set daily targets and conduct morning briefs.
Monitor staff discipline, punctuality, grooming, and professionalism.
Customer Experience & Service
Ensure customers receive friendly, knowledgeable, and professional service.
Handle escalated customer complaints and resolve them promptly.
Maintain a clean, organized, and attractive shop environment.
Stock & Inventory Control
Receive, verify, and record all stock.
Ensure proper stock storage and display.
Conduct daily spot checks and regular full stock counts.
Reconcile physical stock with system stock and report discrepancies immediately.
Ensure compliance with company policies, procedures, and SOPs.
Coordinate with head office on supplies, maintenance, and operational needs.
KEY PERFORMANCE INDICATORS (KPIs)

Monthly sales target achievement
Customer satisfaction & complaint resolution
Staff performance and discipline
Cash and stock reconciliation accuracy
QUALIFICATIONS & EXPERIENCE