Shop Manager

Techzone is your trusted online destination for premium smartphones, Android tablets, and tech accessories in Kenya. We are passionate about delivering cutting-edge technology that empowers individuals and businesses to stay connected, productive, and innovative. With a focus on quality, affordability, and exceptional customer service, Techzone is committed to transforming the way you shop for tech products.The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards.

KEY RESPONSIBILITIES

Sales & Revenue Management

Drive daily, weekly, and monthly sales targets (phones, accessories
Monitor sales performance and submit daily sales reports.

Staff Management & Leadership

Supervise sales attendants and support staff.
Customer service and selling skills
POS systems and payment methods
Set daily targets and conduct morning briefs.
Monitor staff discipline, punctuality, grooming, and professionalism.

Customer Experience & Service

Ensure customers receive friendly, knowledgeable, and professional service.
Handle escalated customer complaints and resolve them promptly.
Maintain a clean, organized, and attractive shop environment.

Stock & Inventory Control