Systems Engineer- End User Services (L1)

NTT Ltd. is a leading, global technology services company.

In a constantly evolving world, technology doesn't stand still.

And nor do we.

Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow.

Key responsibilities

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

Requirements

• Relevant proficiency in following Microsoft technologies – Active Directory, M365, O365, Exchange, Exchange Online, SCCM, Intune, Teams, Azure, Windows Server (all), Windows Desktop (all)
• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate client service orientation.
• Hands-on proactive in approach.
• Bachelor's degree or equivalent in Information Technology or Computing or related field…

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