Telesales Representative

Poa! Internet is Hiring Telesales Representatives for Rapid Growth (Full-Time, Mid-Level)

As Kenya’s fastest-growing and most innovative Internet Service Provider, Poa! Internet is expanding their telesales team to support their mission of providing internet access to every home in Africa. Since their founding in 2014, they have been revolutionizing digital inclusion through cost-effective internet services targeted at making connectivity accessible to all income levels.

About the Role

The Telesales Representative position offers an exciting opportunity to join a rapidly scaling company with plans to expand across East Africa. This role is perfect for sales professionals who thrive in a fast-paced, target-driven environment and are passionate about bringing digital connectivity to underserved communities.

Mission and Impact

The successful candidate will be instrumental in:

• – Driving sales growth through exceptional telephone salesmanship
• – Building and maintaining a strong customer base
• – Contributing to the company’s goal of delivering 85% of total sales targets
• – Advancing digital inclusion across Kenya and eventually Africa

Core Responsibilities

• – Executing outbound and inbound sales calls with a minimum of 100 unique daily contacts
• – Maintaining 4 hours of productive talk time daily
• – Processing M-PESA payments from customers
• – Managing sales leads through the Icon database system
• – Delivering exceptional customer service with 96% quality assurance scores

Target Achievement Requirements

• – Meeting monthly sales targets consistently
• – Following prescribed telesales processes without deviation
• – Maintaining 100% work attendance
• – Managing leads within agreed timelines
• – Demonstrating comprehensive product knowledge
• – Adhering to company policies and ethical standards

Essential Qualifications

• – Minimum 1 year experience in a busy telesales environment
• – Proven track record of meeting or exceeding sales targets
• – Strong customer service orientation
• – Excellent telephone etiquette
• – Proficiency in modern telesales technology
• – Fluent communication skills

Key Competencies Required

• – High-energy, competitive spirit with relentless drive
• – Superior salesmanship abilities
• – Tactical approach to target achievement
• – Strong pipeline management skills
• – Experience in selling home internet services (preferred)
• – Excellent reporting and feedback capabilities

Growth Opportunity

This role sits within a department experiencing rapid scale and growth, offering:

• – Career advancement opportunities
• – Skill development in the growing ISP sector
• – Chance to impact digital inclusion in Africa
• – Experience with innovative technology solutions

Company Culture

Poa! Internet operates on the We CONNECT values system:

• – Create a better world
• – Open eyes to opportunities
• – Never stop learning
• – Name it, own it, solve it
• – Engage with the bigger picture
• – Care about each other
• – Tujienjoy kazini (Enjoy work)

Working Environment

The position offers:

• – Dynamic, fast-paced work environment
• – Values-driven company culture
• – Opportunity to impact digital inclusion
• – Clear performance metrics
• – Supportive team structure

Join Poa! Internet in their mission to revolutionize internet accessibility across Africa while developing your career in a rapidly growing technology company.