Telesales Senior Team Leader

M-KOPA is looking for a dynamic and experienced Telesales Senior Team Leader – Outbound to join its high-performing Customer Retention team in Nairobi, Kenya. This is an exciting leadership opportunity to help scale digital and financial inclusion through telesales innovation and performance-driven campaigns in one of Africa’s fastest-growing fintech companies.

Key Job Information

• Position: Telesales Senior Team Leader – Outbound
• Location: Nairobi, Kenya
• Employment Type: Full-time (Hybrid)
• Experience Level: Mid to Senior Level
• Department: Fintech – Customer Retention (Outbound)

About M-KOPA

M-KOPA is a pioneering fintech platform empowering underbanked individuals in Africa by providing access to digital assets and credit solutions. Since its inception, M-KOPA has enabled over 5 million customers to unlock over $1.5 billion in cumulative credit through affordable, pay-as-you-go financing for smartphones, solar systems, and digital financial services.

Recognized by the Financial Times as one of Africa’s fastest-growing companies for four consecutive years (2022–2025) and named one of the TIME100 Most Influential Companies in 2023 and 2024, M-KOPA continues to redefine financial inclusion across Kenya, Uganda, Nigeria, and beyond. The company is driven by a mission to make everyday essentials accessible to everyone, regardless of income level or banking history.

Job Description

The Telesales Senior Team Leader – Outbound will be instrumental in supervising, coaching, and driving performance for the outbound telesales unit. The role focuses on managing a team of telesales team leaders and agents, ensuring that revenue and retention goals are met through effective campaign execution, sales leadership, and strategic planning. You’ll serve as a key liaison between the sales floor and business leadership, ensuring the smooth running of telesales operations and alignment with wider business objectives.

Key Responsibilities

• Lead and motivate a team of Outbound Telesales Team Leaders and representatives to meet and exceed KPIs and sales targets.
• Develop telesales campaign strategies, including scripting, training, scheduling, sales forecasting, and execution planning.
• Track and report on daily, weekly, and monthly team performance; provide actionable insights to improve results.
• Collaborate with QA and Training teams to ensure continuous skill enhancement and sales effectiveness.
• Analyze customer data to identify cross-sell and up-sell opportunities and optimize team efficiency.
• Address operational gaps in real-time and work proactively to resolve issues such as stock availability and technical challenges.
• Serve as a strategic voice in coordination with departments such as Retail, IT, and Customer Support.
• Contribute to ongoing projects and initiatives to enhance customer retention through telesales innovation.
• Stay informed about best practices in telesales, customer experience, and fintech to ensure M-KOPA remains a leader in the space.

Required Qualifications

• Bachelor’s degree in a relevant field such as Business, Marketing, or Communication.
• 3–4 years of telesales leadership experience, with a track record of managing teams and achieving sales targets.
• Demonstrated experience in outbound sales management, performance tracking, and campaign planning.
• Strong analytical skills and the ability to translate data into actionable strategies.
• Excellent verbal and written communication skills.
• Proven ability to lead and inspire cross-functional teams in a high-pressure environment.

Preferred Qualifications

• Experience working with or within M-KOPA’s business model or similar fintech environments.
• Knowledge of CRM systems and telesales software tools.
• Understanding of customer retention strategies within digital financial services.

Benefits and Compensation

M-KOPA offers competitive compensation and benefits tailored to support employee growth and well-being. Key benefits include:

• Attractive base salary and performance-based incentives
• Flexible hybrid working arrangement
• Professional development and leadership training opportunities
• Access to wellness and mental health programs
• Family-friendly workplace policies
• A chance to make a real social and economic impact in African communities

How to Apply

If you’re a driven leader with a passion for customer engagement, sales performance, and social impact, M-KOPA welcomes your application. Apply by clicking the “Apply Now” button below. Applications are reviewed on a rolling basis, so early submissions are encouraged.

Visit m-kopa.com to learn more about our mission and milestones.

Important Notice

M-KOPA is an equal opportunity employer committed to building a diverse and inclusive team. We do not charge any fees at any stage of the recruitment process. Forced or child labor is strictly prohibited, and we support the voluntary and legal employment of all staff, including interns and youth.

Shortlisting and interviews may occur before the application deadline. M-KOPA reserves the right to close the vacancy early if a suitable candidate is identified.