Administration Officer II/Insurance

The Communications Authority of Kenya is seeking a highly motivated and detail-oriented Administration Officer II/Insurance to join its Nairobi office. This position offers an excellent opportunity for degree holders pursuing entry-level administration careers in Kenya and those interested in gaining specialized experience in insurance administration within a government regulatory organization.

Key Job Information

• Position: Administration Officer II/Insurance
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Entry-level / Training grade for degree holders
• Application Deadline: 22nd December 2025

About Communications Authority of Kenya

The Communications Authority of Kenya (CA) is the national regulator responsible for overseeing the ICT sector. Its mandate is to promote innovation, growth, and accountability in Kenya’s communications industry while safeguarding public interest. The Authority is a leader in policy implementation, regulatory oversight, and ICT sector development, contributing to the creation of a transparent and efficient communications ecosystem.

CA fosters a professional, ethical, and inclusive work culture. Employees enjoy structured career development programs, continuous learning, and opportunities to contribute meaningfully to national initiatives. This role is ideal for candidates seeking Communications Authority of Kenya job opportunities and government careers in Nairobi.

Job Description

The Administration Officer II/Insurance is an entry and training-grade role designed for degree holders. Reporting to the Principal Administration Officer (Job Grade CA 5), the officer will provide essential support in insurance administration for both staff and the Authority. This includes managing insurance claims, ensuring accuracy and completeness of documentation, and providing timely insights for risk and budget management. The role also involves staff support, policy renewal coordination, and general administrative duties to facilitate efficient operations.

Key Responsibilities

• Process insurance claims for staff and the Authority, including general, motor, group life, and travel insurance.
• Assess and validate submitted documentation for completeness and accuracy before submission to brokers or underwriters.
• Monitor claims status, ensure timely resolution, and escalate delayed or complex claims as required.
• Maintain accurate and up-to-date claims records and insurance databases.
• Provide staff education on insurance coverage, entitlements, and claims processes.
• Support the annual insurance policy renewal process by compiling data and liaising with brokers, underwriters, and the Supply Chain Management Department.
• Provide insurance data insights to inform budgeting, risk management, and staff wellness initiatives.
• Respond to staff inquiries on insurance coverage, claims procedures, and benefits.
• Support onboarding of new employees by orienting them on available insurance benefits and claims procedures.
• Process payments for outsourced services and utilities as required.
• Safeguard administrative files and maintain proper storage systems.
• Perform any other administrative duties assigned by the supervisor.

Required Qualifications

• Bachelor’s degree in Public Administration, Business Administration, Political Science/Governance, BCom Finance, Actuarial Science, Risk Management, or an equivalent qualification from a recognized institution.
• Certificate in Computer Applications, demonstrating proficiency in IT and office software.
• Fulfilled the requirements of Chapter Six of the Constitution of Kenya, including ethical standards and integrity.

Preferred Qualifications

• Strong teamwork and interpersonal skills.
• Research and analytical proficiency to support insurance claims and reporting.
• Excellent communication and reporting abilities.
• Proficiency in IT and database management.
• Ability to work collaboratively in a professional office environment.

Benefits and Compensation

The Communications Authority of Kenya provides a competitive remuneration package aligned with government salary structures. Employees benefit from structured career progression, continuous professional development, training opportunities, and a supportive work environment. Additional perks include medical coverage, pension contributions, team-building programs, and participation in staff wellness initiatives. This role is an excellent starting point for individuals pursuing administrative officer careers in insurance and government office jobs in Nairobi.

How to Apply

Interested candidates should apply using the Apply Now button below. All applications must include relevant qualifications and supporting documents. Candidates are encouraged to highlight their skills, experience, and alignment with the Authority’s values. This role is ideal for those seeking Administration Officer II/Insurance vacancy Nairobi and entry-level administration officer jobs in Kenya, providing practical exposure in a dynamic regulatory environment.