Admission and Discharge Officer (Locum)

Valley Hospital is hiring for the Admission and Discharge Officer (Locum) position in Nairobi. This is a full time, mid level role. Qualification level: Diploma. Valley Hospital is a premier health facility located in Nakuru, offering diverse services with a mission to provide quality yet affordable healthcare.

Key Responsibilities

Explain admission and discharge procedures, payor arrangements and Social Health Authority (SHA) rebates clearly to patients and families.

Obtain timely insurance authorizations, submit supporting documentation and reconcile closed patient invoices before claims submission.

Follow hospital policies, confidentiality requirements, data protection regulations and documentation standards.

Requirements

Qualifications and Experience

Key Skills and Competencies

Key responsibilities

• Process patient admissions and discharges promptly, verifying personal, clinical and insurance details and ensuring complete documentation and finalized billing.
• Coordinate with clinical teams to ensure treatment plans, discharge summaries and prescriptions are complete, and communicate discharge instructions and next steps.
• Maintain accurate, secure and retrievable patient records, updating admission, discharge and billing information in hospital information systems.
• Respond empathetically to patient and family inquiries, explain rights and responsibilities, resolve service concerns and escalate complex cases.

Requirements

• Diploma in Records Management, Health Records or a related field.
• A minimum of three (3) years’ experience in a similar role in an organization…

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