Analyst: Fraud Risk

Cellulant, a groundbreaking African B2B payments technology company, is seeking a detail-oriented Fraud Risk Analyst to join their dynamic team. This role presents an exciting opportunity to contribute to the security and integrity of digital payments across Africa.

About Cellulant

Founded in 2003, Cellulant has evolved from a digital content provider into a leading payments platform operating in 35 African countries. Their flagship platform, Tingg, processes over 240 million transactions annually, supporting 300+ payment methods across 30+ markets. The company serves market leaders in various sectors including Airlines, Telecoms, E-commerce, Ride-Hailing, Retail, and Remittances.

Position Overview

The Fraud Risk Analyst will play a crucial role in safeguarding Cellulant’s payment portfolio across multiple payment methods including card, mobile, and bank transfers. This position requires expertise in fraud monitoring systems and hands-on experience in managing fraud incidents.

Key Responsibilities

• – Monitor and analyze flagged transactions in the fraud risk monitoring system daily
• – Ensure optimal functionality of fraud risk monitoring systems
• – Coordinate with internal technical teams and external vendors for system-related issues
• – Conduct thorough investigations of internal fraud events
• – Prepare comprehensive investigation reports for leadership
• – Monitor merchant and client volume volatility
• – Handle queries related to fraud risk from various departments
• – Process and escalate confirmed fraud cases according to established procedures
• – Collaborate with cross-functional teams on fraud incident resolution
• – Develop and refine transaction fraud risk monitoring rules
• – Share expertise with stakeholders regarding payment industry fraud risk management

Required Qualifications and Experience

• – Bachelor’s Degree in Accounting or Technical Field
• – Minimum 2 years experience in Transaction Fraud Monitoring, preferably in payment services
• – Proven experience in merchant monitoring for anomaly detection
• – Demonstrated expertise in fraud monitoring across multiple payment methods

Preferred Experience

• – Experience with Rule-based or Machine Learning Based Fraud Monitoring Systems
• – Familiarity with CyberSource and MPGS payment gateways
• – Certified Fraud Examiner credentials
• – Technical experience with API interface systems in the payments industry

Required Skills

• – Strong vendor management capabilities
• – Excellent interpersonal and communication abilities
• – Proven track record in cross-functional project management
• – Comprehensive understanding of card, bank, and mobile payment processes
• – Proficiency in fraud risk management systems

Personal Attributes

• – Self-motivated with ability to work independently
• – Proactive problem-solving approach
• – Strong attention to detail
• – Adaptable to changing priorities
• – Positive can-do attitude

Why Join Cellulant?

Cellulant offers the opportunity to:

• – Work with cutting-edge payment technology
• – Contribute to Africa’s digital payment revolution
• – Join a team with 20+ years of industry experience
• – Be part of a company that processes over 240 million transactions annually
• – Collaborate with professionals across 35 African countries

Company Vision

Cellulant strives to enable seamless payments across Africa for businesses, banks, and consumers, serving as the payment fabric that connects Africa to the global economy.

Join Cellulant in revolutionizing digital payments across Africa.