Assistant Director, ICT, Business Applications and Innovation

The Higher Education Loans Board (HELB) is seeking a results-driven Assistant Director, ICT, Business Applications and Innovation to lead enterprise ICT initiatives that drive digital transformation and enhance customer experience. This senior position is ideal for professionals exploring careers at HELB and seeking ICT jobs in Nairobi with strategic leadership responsibilities. The role focuses on the acquisition, analysis, design, development, and maintenance of business applications while ensuring the delivery of first-class customer solutions across the organization.

Key Job Information

• Position: Assistant Director, ICT, Business Applications and Innovation
• Reference Number: HELB/008 – Grade 4
• Location: Nairobi, Kenya
• Employment Type: Contract (up to three years, renewable subject to performance)
• Experience Level: Senior Management

About Higher Education Loans Board (HELB)

HELB is a premier government institution committed to higher education financing and delivering innovative ICT solutions. As a forward-looking organization, HELB provides opportunities for professionals seeking HELB employment opportunities in ICT leadership and enterprise ICT jobs in Kenya. The institution prides itself on nurturing talent, driving digital transformation, and maintaining high standards in service delivery and operational efficiency.

Joining HELB provides exposure to strategic digital projects, including business applications job opportunities and ICT system enhancements, in a collaborative and innovative work environment. The organization supports continuous learning, professional development, and career growth for individuals seeking Assistant Director ICT opportunities.

Assistant Director, ICT, Business Applications and Innovation Job Description

The Assistant Director will lead a high-performing ICT Business Applications team, ensuring systems are aligned with organizational goals and user needs. This role represents a key ICT business applications vacancy for professionals looking to influence enterprise systems, implement digital transformation strategies, and deliver innovative technology solutions. Responsibilities include planning, oversight, and execution of business applications projects that enhance customer experience job opportunities and optimize organizational efficiency.

Key Responsibilities

• Lead, mentor, and maintain a high-performance team focused on delivering innovative ICT business application solutions while fostering a collaborative, growth-oriented culture.
• Develop and maintain strategic relationships with line managers, divisional supervisors, business champions, ICT teams, consultants, and service providers to drive HELB ICT leadership jobs initiatives.
• Plan and monitor divisional activities, ensuring alignment with the Enterprise Risk Management Framework.
• Oversee the development team, allocate resources, and track progress to ensure timely delivery of business applications that meet digital transformation jobs at HELB objectives.
• Provide a conducive development environment for the team to ensure successful completion of projects.
• Develop and manage budgets for upgrading existing business systems to satisfy user requirements and operational goals.
• Review requirements, validate design documentation, and ensure comprehensive testing, training, and documentation for developed solutions.
• Ensure all applications meet business goals, system objectives, and end-user needs, identifying and resolving issues proactively.
• Manage day-to-day activities of the development team and report progress to the Deputy Director, ICT Business Applications.
• Assess user capacity, recommend training, and identify areas for improvement to enhance efficiency and delivery quality.
• Research and adopt emerging technologies and business process re-engineering opportunities to improve enterprise ICT jobs in Kenya and customer satisfaction.
• Implement effective ICT governance, risk management, and knowledge management strategies across all business application initiatives.
• Collaborate with other departments to ensure innovative ICT solutions are scalable, user-friendly, and integrated across the organization.
• Drive continuous improvement and innovation, positioning HELB as a leader in public sector ICT positions.
• Ensure seamless deployment and support of ICT solutions to strengthen business applications job opportunities and optimize customer experience job opportunities.

Required Qualifications

• Minimum of twelve (12) years relevant ICT experience, including three (3) years at Principal ICT Officer level or equivalent.
• Bachelor’s degree in Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, or Computer Engineering.
• Master’s degree in Information Technology, Computer Science, Business IT, Software Engineering, Project Management, Business Administration, or Data Science.
• Leadership course certificate lasting at least four weeks from a recognized institution.
• Management course certificate lasting at least four weeks.
• Professional certification in any two of the following: CISA, CISM, CRISM, CEH, CISSP, MCSE, MCITP, CCNA, Project Management, SSCP, CompTIA Security+, OSCP, VOIP.
• Membership in a relevant professional body in good standing where applicable.
• Valid practicing certificate where applicable.
• Demonstrated merit and ability as reflected in work performance and results.

Preferred Qualifications

• Proficiency in ERP solutions, programming, database querying, and business intelligence systems.
• Experience with data integration, data warehousing, OLAP, and data mining in compliance with ICT standards such as ITIL and COBIT.
• Strong knowledge of information and network security, Unix/Linux/Windows systems, and contact center technologies.
• Demonstrated innovation, leadership, and project management skills in delivering high-impact ICT solutions.
• Proven ability to implement digital transformation jobs at HELB that improve service delivery and operational efficiency.

Benefits and Compensation

This position offers competitive remuneration, exposure to strategic digital initiatives, and the opportunity to lead enterprise ICT projects. Professionals seeking latest jobs at HELB in ICT and technology innovation will gain valuable experience in leadership, innovation, and strategic planning.

How to Apply for Assistant Director, ICT, Business Applications and Innovation Job Opportunity at HELB

Candidates exploring job opportunities today at HELB are encouraged to submit a comprehensive application including a cover letter, CV, and certified academic and professional certificates. Soft copies should be sent to [email protected]. Shortlisted candidates will be required to comply with Chapter Six documentation. HELB is an equal opportunity employer and welcomes applications from women, youth, marginalized communities, and persons with disabilities.