Kenya Revenue Authority is Hiring an Assistant Manager – Business Application Support (Customs & Border Control)

Are you looking for a job opportunity in Kenya Revenue Authority (KRA)? Searching for KRA careers and job vacancies in 2025? KRA is hiring an experienced and dynamic professional to fill the role of Assistant Manager – Business Application Support in the Customs & Border Control (C&BC) department.

This permanent and pensionable position offers an exciting opportunity to join one of the most reputable public institutions in Kenya. The successful candidate will play a key role in maintaining and enhancing mission-critical business systems, leading teams, and ensuring the delivery of high-quality technical support solutions.

Job Location:

Nairobi, Kenya

Terms of Service:

Permanent & Pensionable after successful completion of a six (6) months probation period.

Remuneration:

As per the KRA salary structure.

Job Summary

The jobholder will be responsible for technical support and enhancement of existing business systems in the Customs & Border Control domain. They will ensure systems are reliable, effective, and tailored to business requirements. The role also involves supervising change implementation and guiding teams to achieve IT operational goals.

Key Responsibilities

• Lead technical teams in troubleshooting complex system issues and providing reliable integration solutions.
• Supervise the implementation of approved System Change Requests (SCRs) and ensure timely resolution of complex system incidents.
• Oversee documentation and review of Business Requirements Specifications (BRS) and Business Use Cases (BUCs).
• Validate System Use Cases (SUCs) for accuracy and completeness and present for management approval.
• Conduct feasibility studies to assess viability and cost-effectiveness of proposed system solutions.
• Develop and review high-level system design models and present recommendations to management.
• Participate in inter-departmental taskforces and IT steering committees on system-related initiatives.
• Provide frontline support to end-users on technical issues and deploy standardized, efficient solutions.

Required Qualifications and Experience

• A Bachelor’s degree in Computer Science, ICT, Business IT, Computer Forensics, Digital Forensics, or a relevant equivalent from a recognized institution.
• At least four (4) years of relevant professional experience, with one (1) year at supervisory level.
• Completed a Management Course lasting not less than four (4) weeks (advantageous).
• Proficiency in computer applications and IT systems.
• Membership in a relevant professional body, where applicable.
• A valid practicing license, if required in the field.

Desirable Competencies

• Strong critical thinking and problem-solving ability.
• Innovative and resilient in high-pressure environments.
• Excellent organizational and leadership skills.
• Customer-centric with professional ethics and integrity.

Technical Competencies and Certifications

• Certified Business Analyst Professional (CBAP) – preferred.
• Knowledge of Systems Modelling and Design Techniques.
• Expertise in Process Modelling and Design Tools.

How to Apply for KRA Jobs Online

Step-by-Step Application Process

1. Register: Visit erecruitment.kra.go.ke/login and click on the ‘Register’ button.
2. Email Verification: Confirm your email address through the activation link sent after registration.
3. Log In: Use your credentials to log into your Applicant Cockpit.
4. Update Profile: Go to ‘Candidate Profile’ > ‘My Profile’ and fill in your personal and academic details.
5. Search & Apply: Click on ‘Employment Opportunities’, search for open vacancies, select the position and click ‘Apply’.
6. Submit: Complete mandatory fields and click ‘Send Application Now’ after accepting the data privacy terms.

Important Notes

• If you do not receive the registration confirmation email, try refreshing your inbox. Still having issues? Email isupporthr@kra.go.ke.
• KRA does not charge any fee at any stage of the recruitment process.

Why Work at Kenya Revenue Authority?

KRA is a leading public organization in Kenya committed to excellence in revenue administration. The Authority offers fulfilling career jobs in Kenya across various departments, attractive remuneration, training opportunities, and a supportive work environment.

Are you passionate about technology and public service? This is your chance to make a meaningful impact and grow your career with the Kenya Revenue Authority.

Apply Now

Explore more Kenya Revenue Authority job opportunities and start your journey toward a rewarding public service career. Visit the KRA recruitment portal to submit your application before the deadline.

For queries or technical support: Email isupporthr@kra.go.ke