Associate Analyst Operations: Checkout

Cellulant Is Hiring an Associate Analyst Operations: Checkout

Are you looking for career opportunities at Cellulant? Are you passionate about customer success, operations, and fintech innovation? Then here’s your chance. Cellulant is hiring an Associate Analyst Operations: Checkout to join their commercial operations team. If you’re a detail-oriented problem solver with a knack for transaction analysis and customer support, this opportunity is tailored for you.

About Cellulant

Cellulant is one of Africa’s leading B2B payment technology companies, offering innovative digital payment solutions to thousands of businesses. The company’s payment platform, Tingg, enables companies to accept and disburse funds across Africa via mobile money, local and international cards, and direct bank payments.

With operations in over 35 countries and a network supporting more than 300 payment methods, Cellulant processes over 240 million transactions every year. Industries that rely on Cellulant’s technology include airlines, telecoms, e-commerce, ride-hailing, retail, and remittances. Since its inception in 2003, Cellulant has transitioned from a digital content provider to a dominant force in Africa’s payment ecosystem.

Why Join Cellulant?

• Innovative Fintech Environment: Work with cutting-edge technology that’s shaping the future of digital payments in Africa.
• Pan-African Reach: Be part of a company with a presence in 35 countries and clients across multiple industries.
• Growth-Oriented Culture: Cellulant is committed to employee development, diversity, and inclusive growth.
• Competitive Compensation: Market-related packages, generous time-off policies, and healthcare benefits where applicable.

Job Description: Associate Analyst Operations – Checkout

The Associate Analyst Operations: Checkout will support core banking and payment service operations, focusing on ensuring transaction accuracy, resolving service issues, and collaborating across departments to enhance performance and customer satisfaction.

Key Duties & Responsibilities

• Support daily transaction processing across banking services, ensuring accurate execution and timely delivery of tasks.
• Identify and resolve service or transaction failures by working with cross-functional teams like service operations and customer success.
• Utilize data tools and dashboards to monitor trends, detect anomalies, and deliver performance insights.
• Reconcile transaction records, flag inconsistencies, and assist with compliance and audit reviews.
• Participate in process improvement projects and implementation of new tools to optimize operations.
• Manage workload effectively to meet deadlines and Objectives & Key Results (OKRs).
• Maintain data accuracy and ensure strict adherence to internal controls and operational discipline.

Key Relationships

• Account Managers & Service Operations
• Customer Success & Data Teams
• Software Engineering & Business Process Teams

Required Qualifications & Skills

• Minimum of 3 years of professional experience in a similar operations or analytical role.
• Strong commercial orientation, with the ability to identify and address customer-impacting issues.
• Exceptional written and verbal communication skills.
• Excellent time management and organizational skills.
• Technical aptitude with the ability to learn and apply new systems and tools quickly.
• Highly analytical with strong attention to detail and accuracy.
• Self-driven, entrepreneurial, and dependable with a problem-solving mindset.

Desirable Attributes

• Empathy and customer-first thinking.
• Adaptability in fast-paced environments.
• Calm under pressure with high resilience.
• Team player with a passion for continuous improvement and collaboration.

Who Should Apply?

This role is ideal for professionals seeking fintech jobs in Kenya, Cellulant careers, or anyone interested in exploring payment operations jobs in Africa. It’s also perfect for those with backgrounds in transaction reconciliation, data analysis, customer operations, or fintech service support.

About Working at Cellulant

Joining Cellulant means becoming part of a visionary company solving Africa’s payment challenges and building the digital rails for inclusive growth. Employees enjoy access to tools, mentorship, and a community of innovators driven to make payments seamless across the continent.

Additional Perks Include:

• A vibrant, tech-savvy, and inclusive culture.
• Opportunities for continuous learning and upskilling.
• Impactful work that touches millions across Africa.
• A supportive leadership team with a mission-driven vision.

How to Apply

If you’re looking for job openings at Cellulant or fintech job opportunities in Kenya, this is your chance to join a dynamic team powering Africa’s digital economy. Visit the official Cellulant careers page or apply through reputable job platforms. Ensure your resume highlights your operational expertise, problem-solving skills, and alignment with Cellulant’s vision.

Final Thoughts

Don’t miss this opportunity to contribute to a fintech giant shaping the future of payments in Africa. Cellulant is hiring now, and they’re looking for someone just like you. Be part of a team that’s driving innovation, inclusion, and financial transformation across the continent.