Cabin Crew Performance Manager

Qatar Airways is seeking an experienced and highly skilled Cabin Crew Performance Manager to lead and manage the Qatar Executive Cabin Services Team in Doha, Qatar. This full-time Cabin Crew managerial position offers an exceptional career opportunity for aviation professionals looking to oversee cabin crew performance, implement high service standards, and contribute to the continued success of a globally recognized airline. If you are seeking a Cabin Crew leadership opportunity in Doha with strategic influence and hands-on involvement, this role is ideal for you.

Key Job Information

• Position: Cabin Crew Performance Manager
• Location: Doha, Qatar
• Employment Type: Full-time, Permanent
• Experience Level: Senior / Supervisory
• Salary Range: Competitive and aligned with aviation industry standards
• Application Deadline: 28-Jan-2026
• Department: Cabin Services / Qatar Executive Operations
• Reports To: Director, Qatar Executive Cabin Services

About Qatar Airways Group

Qatar Airways is a leading international airline, operating across nearly 170 destinations worldwide with its hub at Hamad International Airport in Doha, Qatar. As a multiple award-winning airline, Qatar Airways has been recognized as World’s Best Airline nine times, most recently in 2025 by Skytrax, and has received accolades for World’s Best Business Class and Best Airline in the Middle East. Working at Qatar Airways provides unparalleled exposure to global aviation standards, elite cabin service operations, and continuous professional development.

The airline fosters a culture of innovation, collaboration, and excellence, providing career opportunities for Cabin Crew supervisors, managers, and aviation professionals seeking to work in an international environment. Joining Qatar Airways means being part of a team that drives in-flight service excellence, implements performance standards, and delivers exceptional passenger experiences on every flight.

Cabin Crew Performance Manager – Role Overview

The Cabin Crew Performance Manager role at Qatar Executive focuses on developing, coaching, and managing a high-performing team of Performance Officers (POs), Inflight Trainer Checkers (ITCs), and Cabin Crew members. The manager will oversee performance management, ensure compliance with airline and safety standards, and create strategies that elevate in-flight service quality. This role provides a unique opportunity to impact operational efficiency, team development, and passenger satisfaction in Business Aviation.

In this leadership position, the Cabin Crew Performance Manager collaborates with training and inflight teams to identify improvement areas, implement performance enhancement strategies, and maintain consistency in crew assessments. The role combines hands-on cabin operations with managerial oversight, providing an ideal executive-level aviation job in Doha for professionals with supervisory experience in Business Aviation.

Key Responsibilities

• Lead and manage the Performance Officers (POs), Inflight Trainer Checkers (ITCs), and Cabin Crew to ensure operational efficiency and productivity
• Develop, implement, and monitor service standards, in-flight procedures, and products in coordination with Training and Inflight departments
• Conduct performance assessments and provide consistent, constructive feedback to enhance cabin crew performance
• Coach individual team members to elevate service standards, address underperformance, and foster professional growth
• Ensure compliance with airline standards and safety regulations to deliver an exceptional in-flight experience
• Collaborate with the Training department to develop programs that enhance in-flight service quality and operational excellence
• Provide welfare and counseling support to cabin crew, assisting with personal or professional issues
• Communicate regularly with the team to align individual roles with company objectives
• Participate in cabin operations as required, maintaining practical engagement with crew duties
• Provide input on cabin specifications for new aircraft deliveries to maintain high service standards

Required Qualifications

• Bachelor’s Degree or equivalent in a relevant field
• Minimum 6 years of job-related experience, including Business Aviation cabin crew experience
• At least 2 years of supervisory experience in a performance management or comparable role, preferably in Business Aviation
• Strong background in performance management, coaching, and operational oversight
• Excellent communication, interpersonal, and leadership skills
• Ability to work effectively in a multicultural, high-performance team environment
• Strong analytical skills to monitor performance metrics and implement improvements
• Proactive problem-solving skills with the ability to handle operational challenges efficiently

Preferred Qualifications

• Experience in Business Aviation operations beyond cabin crew management
• Familiarity with international aviation safety regulations and operational standards
• Knowledge of training methodologies and assessment techniques for cabin crew
• Ability to provide mentoring and coaching to develop high-performing teams
• Flexibility to operate as Cabin Crew when necessary

Benefits and Compensation

• Competitive salary aligned with senior cabin service roles
• Comprehensive international medical insurance for employees and family
• Fully furnished accommodation in Doha for cabin crew and supervisory staff
• Company-provided transport for operational duties
• Continuous professional development, leadership training, and career progression opportunities
• Travel privileges for employees and immediate family
• Inclusive, diverse, and supportive work environment

How to Apply for This Cabin Crew Performance Manager Position

Interested candidates should apply online by uploading their CV and completing the official Qatar Airways Cabin Crew Performance Manager application form. This is an exciting executive-level aviation job opportunity in Doha for professionals seeking to advance their career while contributing to world-class in-flight service standards.