Call Centre Agent

Denri Africa is hiring a passionate Call Centre Agent to join their dynamic customer service team in delivering exceptional support to their growing client base. This role offers an exciting opportunity to be part of a forward-thinking organization that values communication excellence and customer satisfaction.

About the Call Centre Agent Role

The Call Centre Agent position at Denri Africa focuses on providing top-tier customer service while handling various client inquiries and support requests. This role is ideal for individuals who thrive in fast-paced environments and enjoy helping others.

Key Responsibilities

The successful candidate will be responsible for managing inbound and outbound calls, resolving customer queries professionally, maintaining detailed call records, and contributing to overall customer satisfaction metrics. They will work closely with other team members to ensure seamless service delivery and positive customer experiences.

Requirements and Qualifications

• – Excellent verbal and written communication skills in English and Swahili
• – Previous customer service experience, preferably in a call centre environment
• – Strong problem-solving abilities and attention to detail
• – Proficiency in basic computer applications and CRM systems
• – Ability to work in shifts and maintain a flexible schedule
• – Minimum of a Diploma in any relevant field
• – Strong interpersonal skills and ability to work in a team

What Denri Africa Offers

• – Professional growth opportunities
• – Comprehensive training program
• – Competitive compensation package
• – Supportive work environment
• – Performance-based incentives

Note: Male candidates are especially encouraged to apply to enhance gender balance in the team.

Location

Based in Kenya