Call Centre Monitor

Office of the Registrar of Political Parties (ORPP) is recruiting a Call Centre Monitor to provide public information and stakeholder support from its Headquarters. This Call Centre Monitor jobs in Kenya opportunity is ideal for qualified professionals seeking ORPP careers and the latest Call Centre Monitor vacancies in public administration and electoral support.

Key Job Information

• Position: Call Centre Monitor
• Advert Number: ORPP/5/2026
• Organization: Office of the Registrar of Political Parties
• Department: Compliance
• Location: ORPP Headquarters
• Employment Type: Ten-month short-term contract
• Contract Period: January 2027 to October 2027
• Reporting To: Senior Officer, Compliance Department
• Salary: KSh. 60,000 consolidated monthly gross

About the Office of the Registrar of Political Parties

The Office of the Registrar of Political Parties is a public institution responsible for regulating political parties and supporting compliance with Kenya’s legal and constitutional framework. The organization also provides information and services that support transparent and orderly political processes.

Professionals exploring jobs at Office of the Registrar of Political Parties can contribute to public education, stakeholder communication, compliance support, and efficient handling of political party and electoral enquiries.

Call Centre Monitor Job Description – Call Centre Monitor vacancy in Kenya

The Call Centre Monitor will provide accurate, timely, and professional information to members of the public and stakeholders on political parties, rallies, elections, and related processes. The role also supports the documentation and management of enquiries and independent candidate applications through the call centre system.

The successful candidate will coordinate with relevant ORPP departments to verify information, identify enquiries requiring escalation, and maintain comprehensive records. The role requires excellent communication, attention to detail, professionalism, and the ability to remain composed when handling challenging interactions.

Key Responsibilities

• Receive incoming calls and respond professionally to enquiries about political parties, rallies, and elections.
• Liaise with ORPP departments and staff to obtain accurate information for callers.
• Identify and escalate urgent enquiries requiring immediate attention or specialized support.
• Identify recurring questions and issues to support improvements in public education and procedures.
• Maintain accurate and comprehensive records of calls and conversations in the Call Centre database.
• Support documentation and processing of electoral-related enquiries and independent candidate applications.
• Provide clear and consistent information while maintaining professional communication standards.
• Handle difficult or agitated callers calmly while maintaining a positive and respectful approach.

Required Qualifications – Call Centre careers in Kenya

• Bachelor’s degree in ICT, Communication, Law, Public Administration, Education, Political Science, or an equivalent qualification.
• Certificate in Computer Applications.
• Kenyan citizenship.
• Strong analytical skills and competence in report writing.
• Excellent verbal communication, listening, and information-retention abilities.
• High attention to detail and strong database or records management capabilities.
• Applicants seeking call centre jobs in Kenya should demonstrate professionalism and customer service skills.

Preferred Qualifications

• Experience in customer service, contact centre operations, public information, or stakeholder support.
• Knowledge of political party and electoral processes in Kenya.
• Ability to work effectively under pressure and manage multiple enquiries.
• Strong interpersonal skills and experience communicating with diverse members of the public.

Benefits and Compensation

• Consolidated monthly gross salary of KSh. 60,000.
• Ten-month contract running from January 2027 to October 2027.
• Opportunity to gain experience in public information and regulatory support.
• Exposure to political party regulation and electoral-related enquiries.
• Suitable opportunity for professionals seeking public service jobs in Kenya.

How to Apply for Call Centre Monitor Jobs at ORPP

Candidates interested in apply for Call Centre Monitor job Kenya should submit their applications through the official ORPP Jobs e-recruitment portal. Applicants should provide accurate information and ensure they meet all academic, professional, citizenship, and constitutional requirements before submitting their applications.

Applicants seeking work at ORPP must be willing to work as required by the organization and satisfy the requirements of Chapter Six of the Constitution. Candidates should be prepared to provide relevant clearance documentation when requested. ORPP does not charge any fee at any stage of recruitment, and only shortlisted candidates will be contacted.