Operations Associate NBO

SafeBoda is hiring for the Operations Associate NBO position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors. SafeBoda is Africa’s 2-wheeler ride hailing market leader and has a growing consumer platform that is revolutionizing transportation, payments and on-demand services in Africa’s cities.

Based in Uganda, Kenya & Nigeria, we are a venture funded company that is already having huge impact for millions in our markets.Position Summary:

The Operations Associate will provide support to passengers and drivers through various support channels.

Serving as the primary liaison between passengers, drivers, and SafeBoda, they will represent the voice of the customer/driver to the business.

Key responsibilities

• Respond promptly and professionally to driver and passenger inquiries, concerns, and feedback.
• Conduct orientation sessions and ensure compliance with onboarding procedures.
• Assist in the day-to-day operational tasks, including scheduling, dispatching, and monitoring service levels.
• Implement service recovery measures for customers impacted by product downtimes to proactively mitigate customer churn.

Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Previous experience in operations, customer service, or driver engagement roles.
• Analytical mindset with the ability to interpret and analyze data.
• Proactive and detail-oriented with the ability to multitask effectively…

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