Portfolio Officer

Buysimu is hiring for the Portfolio Officer position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors. The ideal candidate will be responsible for handling customer interactions, resolving disputes, and ensuring timely debt recovery while maintaining excellent customer service standards. Applications close on 30 November 2026.

Provide technical support to clients using Buy Simu’s platform, troubleshooting issues, and offering solutions in a timely manner.

Maintain strong relationships with customers, ensuring high levels of satisfaction.

Identify opportunities to cross-sell Buy Simu’s products and services to existing clients.

Contact customers via phone, email, and written communication to recover outstanding debts.

Negotiate payment arrangements and settlements within company policies.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field is preferred.
• Proven experience in customer service, debt collection, sales, or a related role.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM systems and other customer service software.
• Knowledge of the financial services industry is an added advantage…

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