COMMUNITY CONTACT CENTRE OPERATOR

International Committee of the Red Cross is hiring for the Community Contact Centre Operator position in Nairobi. This is a full time role. Qualification level: Bachelors; experience: 0 – 4 yrs. Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. Applications close on 19 November 2026.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

Key responsibilities

• Prepares and submits regular reports to the supervisor informing of the progress, observations, highlights challenges and gives recommendations

Requirements

• Bachelor`s degree
• 2 years’ experience in call center environment, with knowledge of call center telephony and technology
• Experience in data management and practical knowledge of MS-Office (particularly Excel)
• Ability to work independently and/or within a team
• Excellent knowledge of political, social, economic and cultural aspects in Somalia
• Fluency in written and spoken English and Somali language, particularly in Maay and Maxaatiri
• Proficiency in MS Office suite…

For the full job description, apply using the button below.