Senior Customer Care Assistant

Insurance Regulatory Authority is hiring for the Senior Customer Care Assistant position in Nairobi. This is a full time, senior level role. Qualification level: Diploma. Applications close on 26 November 2026.

Key responsibilities

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders the relevant employees.
• Managing guests in a professional manner.
• Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting room.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.

Requirements

• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Proficiency in computer applications.
• Competencies and Skills
• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills…

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