Client Services Call Center Assistant Internship

Cytonn Investments is an investments and real estate company, with offices in Nairobi – Kenya and DC Metro area – U.S.

We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region.

Key responsibilities

• Identify and communicate ways of enhancing customers experience.
• Build on the skills to handle clients complaints and resolve client issues effectively.
• Assist in the preparation for external and internal client related meetings and track their effectiveness.
• Assist on proper recording of all transactions with relevant support documents in the database system including: client's contributions, withdrawals and any corporate actions.
• Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department.

Requirements

• Ability to work on a day and night shift
• Minimum C Plain Grade in High School plus a Diploma Certification in Business Aministration,Project Management,Procurement, Systems Support and any other related Business Courses
• Demonstrated attention to detail, accuracy, and ability to question processes and get a deep understanding of actions requested of them…

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