Client Success Executive

Afia Concept Claims Settling Agency (ACS) is hiring for the Client Success Executive position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors; experience: 0 – 4 yrs. Afia Concept Claims Settling Agency (ACS) is a forward-thinking healthcare consulting firm operating in East Africa, with headquarters in Nairobi, Kenya. Applications close on 2 November 2026.

Established to bridge the gap between healthcare infrastructure and accessible, high-quality services, ACS offers end-to-end solutions in healthcare facility design, health financing advisory, digital health, and operational management.Role Purpose

The role supports client onboarding, monitors service delivery against agreed standards, and gathers client feedback to drive continuous improvement, client satisfaction, and long-term retention.

Key Accountabilities

Client Relationship Management

Key responsibilities

• The Client Success Executive is the day-to-day point of contact for assigned clients, responsible for building strong, professional relationships and ensuring every client request, service issue, and complaint is coordinated across ACS's Claims, Medical, Care Management, Provider Relations, and Finance teams and resolved on time.
• Develop and maintain positive and professional relationships with assigned clients.
• Build a thorough understanding of client requirements, expectations, and operational needs.
• Conduct regular client engagement and follow-up activities to strengthen relationships…

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