Customer Experience Associate

Peach Tech Limited is hiring a Customer Experience Associate (Yard Operations) to join its Customer Success team in Nairobi. This full-time, onsite role is ideal for professionals seeking fresh positions in customer-facing environments and looking to build long-term careers at Peach Tech Limited within Kenya’s fast-growing automotive sector.

Key Job Information

Position: Customer Experience Associate (Yard Operations)
Location: Nairobi, Kenya
Employment Type: Full Time (Onsite)
Experience Level: Mid-Level (3+ years experience)
Reporting To: Customer Success Manager

About Peach Tech Limited

Peach Cars, the consumer brand of Peach Tech Limited, is Kenya’s premier full-stack used-car marketplace. The company integrates vehicle inspections, financing, logistics, and after-sales support into one seamless experience designed to eliminate fraud, inefficiency, and poor service standards in the used-car industry. For professionals exploring automotive jobs in Nairobi, Peach represents one of the most exciting job opportunities in the market today.

In 2025, Peach secured a US$11 million Series A funding round from global investors, including Suzuki Global Ventures and the Japan Bank for International Cooperation (JBIC). This milestone strengthened Peach Tech Limited employment prospects and positioned the company on a bold path toward becoming Kenya’s ultimate one-stop automotive shop. As the business scales this week and beyond, it continues to create latest jobs and high-impact vacancies for talented professionals.

Peach operates on core values of Ownership, Growth Mindset, and Respect. Team members are encouraged to master their roles while continuously challenging themselves to grow. Careers at Peach Tech Limited are built on accountability, collaboration, and a shared commitment to delivering trustworthy and transparent automotive solutions.

Customer Experience Associate (Yard Operations) Job Description

The Customer Experience Associate (Yard Operations) oversees and coordinates the entire customer journey at Peach Cars yards. As the first point of contact for buyers and sellers, this position ensures every yard visit is professional, structured, and memorable from arrival to departure. Candidates searching for Customer Experience Associate opportunities in Nairobi will find this role central to shaping how customers perceive the Peach brand.

Working within the Customer Operations function, the role collaborates closely with Sales and Quality Assurance teams to ensure smooth handovers, accurate documentation, and continuous service improvement. This Customer Experience Associate vacancy in Nairobi is best suited for individuals with hospitality, concierge, or front-office experience who thrive in busy, high-traffic environments.

Key Responsibilities

• Serve as the first point of contact, creating a welcoming and professional yard environment for all visitors.
• Assess customer needs promptly and tailor engagement approaches for first-time and returning clients.
• Direct customers efficiently to the appropriate Sales Agent or department.
• Accurately capture and record walk-in and appointment information using CRM systems and digital tools.
• Manage structured handovers to Sales Agents, ensuring full context and seamless transitions.
• Actively oversee customer flow during peak periods to maintain order and clarity.
• Conduct post-visit follow-ups to gather meaningful, actionable feedback.
• Collaborate with Sales and QA teams to identify service gaps and escalate issues proactively.
• Maintain organized administrative records supporting daily yard operations.

Required Qualifications

• Minimum of 3 years’ experience in hospitality, guest relations, concierge, or similar customer-facing roles.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Proven ability to remain composed and effective in fast-paced environments.
• Self-directed and proactive, with strong follow-through.
• Comfortable using CRM systems, tablets, spreadsheets, and basic digital tools.

Preferred Qualifications

• Interest in automotive, retail, or marketplace operations.
• Experience contributing to service improvement initiatives or operational feedback loops.

Benefits and Compensation

Peach Tech Limited offers competitive compensation aligned with market standards for customer experience jobs in Nairobi. Employees benefit from clear performance expectations, regular feedback, and opportunities to expand scope as the company grows. High performers are supported with learning opportunities, trust, and career progression pathways. Team members also experience a collaborative and respectful workplace culture that values growth and ownership.

How to Apply for Customer Experience Associate Job Opportunity at Peach Tech Limited

Professionals exploring job opportunities at Peach Tech Limited and seeking the latest jobs in Kenya’s automotive sector are encouraged to apply today. This week, Peach Tech Limited is actively reviewing applications for this exciting Customer Experience Associate hiring opportunity in Nairobi.

To apply for this role, candidates should submit an updated CV highlighting relevant hospitality or front-office experience, customer engagement achievements, and digital tool proficiency. Applications must clearly demonstrate alignment with the responsibilities and qualifications outlined above.

Individuals looking for fresh positions and long-term careers in customer success should not miss this opportunity. Only shortlisted candidates will be contacted for the next stage of the recruitment process.