Customer Experience Intern Opportunity at Jubilee Insurance – Nairobi, Kenya

About Jubilee Insurance:

Established in 1937, Jubilee Insurance has grown to become East Africa’s largest composite insurer, offering Life, Pensions, General, and Medical Insurance. With over 1.9 million clients across Kenya, Uganda, Tanzania, Burundi, and Mauritius, Jubilee Insurance is the only ISO-certified insurance group listed on three East African stock exchanges. Their commitment to excellence is reflected in their high ratings for leadership, quality, and risk management.

Role Overview:

Jubilee Insurance is seeking a dynamic and enthusiastic Customer Experience Intern to join their team at the J-HUB office in Upper Hill, Nairobi. This role offers an exciting opportunity to gain hands-on experience in a leading insurance firm while contributing to creating exceptional customer experiences.

Key Responsibilities:

1. Serve as the first point of contact for visitors, clients, and employees

2. Manage reception area, ensuring cleanliness and organization

3. Greet and welcome visitors, facilitating sign-in procedures

4. Direct visitors to appropriate departments or personnel

5. Handle incoming calls and emails professionally

6. Address visitor and client queries with accuracy and efficiency

7. Schedule and manage appointments and meeting room bookings

8. Liaise with various departments to ensure smooth communication

9. Gather and analyze customer feedback for service improvement

10. Assist in maintaining a positive and welcoming atmosphere

11. Support ad-hoc administrative tasks as needed

Requirements:

• – Bachelor’s degree in Business Administration, Communication, Public Relations, or related field
• – Excellent communication and interpersonal skills
• – Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• – Basic IT skills and knowledge (advantageous)
• – Strong multitasking and prioritization abilities
• – Keen attention to detail and organizational skills
• – Positive attitude with eagerness to learn and adapt
• – Customer-centric mindset
• – Ability to work effectively in a fast-paced environment

Key Competencies:

1. Customer Focus: Dedication to providing exceptional service

2. Communication: Clear and effective verbal and written communication

3. Adaptability: Flexibility in handling diverse tasks and situations

4. Teamwork: Ability to collaborate effectively with various departments

5. Problem-Solving: Proactive approach to addressing customer issues

6. Time Management: Efficient handling of multiple responsibilities

7. Cultural Awareness: Sensitivity to diverse customer backgrounds

What Jubilee Insurance Offers:

• – Hands-on experience in a leading East African insurance company
• – Exposure to various aspects of office and customer experience management
• – Opportunities for personal and professional growth
• – Supportive team environment
• – Dynamic work setting in the modern J-HUB office
• – Networking opportunities within the insurance industry
• – Potential for future employment opportunities within Jubilee Insurance

Application Process:

Interested candidates should apply quoting the Job Reference Number (JLIL245) and Position (Customer Experience Intern) in the subject line.

Note: Only shortlisted candidates will be contacted for further stages of the selection process.

Jubilee Insurance is an equal opportunity employer committed to diversity and inclusion in the workplace.

Join Jubilee Insurance and be part of shaping the future of customer experience in the insurance industry!