Customer Service Representative

M-Gas is actively hiring skilled and customer-focused Customer Service Representatives to join their growing support team in Nairobi, Kenya. This customer service representative position offers an excellent opportunity for professionals passionate about customer experience, communication, and service excellence within the energy and clean-cooking industry. M-Gas careers are ideal for candidates seeking stable employment, professional growth, and meaningful impact through customer support roles in Nairobi.

Key Job Information

• Position: Customer Service Representative
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Industry: Energy / Customer Support / Clean Cooking Solutions
• Experience Level: Entry-level to Mid-level
• Company: M-Gas
• Work Environment: Call center and in-person customer support

About M-Gas

M-Gas is a leading clean-energy company in Kenya, transforming how households access affordable and safe cooking gas. Through innovative pay-as-you-go LPG solutions, M-Gas enables customers to cook conveniently while managing energy costs effectively. The company is widely recognized for combining technology, sustainability, and customer-centric service delivery.

As an employer, M-Gas promotes a supportive and inclusive workplace culture that values teamwork, accountability, and continuous improvement. Customer Service Representatives play a critical role in ensuring customers enjoy a smooth, reliable, and satisfying experience when using M-Gas products and services.

Working at M-Gas provides exposure to a fast-growing sector, opportunities to develop professional customer service skills, and the chance to contribute to positive environmental and social impact across Kenyan communities.

Customer Service Representative – Role Overview

The Customer Service Representative role at M-Gas focuses on delivering exceptional customer support and assistance to M-Gas customers. This position supports both telephone and in-person interactions, ensuring customers receive timely solutions, accurate information, and a consistently positive experience.

Customer Service Representatives act as the primary point of contact between customers and M-Gas, addressing inquiries, resolving issues, and supporting customers throughout their cooking gas journey. The role requires strong communication skills, empathy, attention to detail, and confidence in using computer systems.

Key Responsibilities

• Provide professional and friendly customer support to M-Gas customers via phone and in-person interactions.
• Respond promptly to customer inquiries, complaints, and service requests.
• Ensure complete customer satisfaction by resolving issues efficiently and accurately.
• Guide customers on M-Gas products, services, and safe usage practices.
• Document customer interactions clearly and maintain accurate records.
• Remain calm and composed when handling stressed or upset customers.
• Work collaboratively with internal teams to escalate and resolve complex issues.
• Deliver a delightful customer experience aligned with M-Gas service standards.
• Maintain professionalism, confidentiality, and attention to detail at all times.

Required Qualifications

• Degree or Diploma in any field from a recognized institution.
• Previous experience working in customer support, call center, or service roles.
• Strong verbal communication skills for telephone and face-to-face customer interactions.
• Fluent in both English and Kiswahili.
• Friendly, helpful, and customer-oriented interpersonal style.
• Ability to remain calm and professional when handling difficult situations.
• Comfortable using computers and basic customer service software.
• Strong attention to detail and problem-solving ability.

Preferred Qualifications

• Experience in call center customer service environments.
• Background in utilities, energy, or consumer services industries.
• Basic knowledge of CRM systems or digital customer support tools.
• Strong multitasking and time-management skills.
• Demonstrated commitment to service excellence and teamwork.

Benefits and Compensation

• Competitive salary package.
• Stable full-time employment in Nairobi.
• Professional training and on-the-job skill development.
• Supportive and collaborative work environment.
• Opportunities for career growth within M-Gas.
• Meaningful work contributing to clean-energy access.

How to Apply for This Customer Service Representative Position

Interested candidates should apply using the Apply Now button below. Applications must be submitted online through the official M-Gas recruitment portal.

M-Gas does not charge any fees at any stage of recruitment. Only shortlisted candidates will be contacted for interviews.

This Customer Service Representative job in Nairobi is ideal for individuals passionate about customer care, communication, and service excellence. Candidates seeking customer service jobs at M-Gas or customer support roles in Nairobi are encouraged to apply and become part of a purpose-driven organization.