Customer Service Representative – Mombasa

Teleperformance Kenya is a trusted leader in customer experience management and business process outsourcing (BPO), offering innovative, technology-driven solutions to both local and international clients. The company is known for delivering exceptional customer support while creating meaningful employment opportunities and building digital skills within the workforce.Position: Operations Customer Expert (Customer Service Representative)Location: MombasaResponsibilitiesDeliver friendly, professional, and empathetic support to customers at all timesHandle customer inquiries promptly via phone, email, and chat platformsAddress and resolve customer complaints effectively and efficientlyMaintain a deep understanding of products and services to provide accurate informationRecord customer interactions, transactions, and feedback accuratelyCollaborate with team members to ensure smooth service deliveryContribute insights to improve customer service processesBuild and maintain strong customer relationships through excellent serviceManage customer data and prepare reports on service-related issuesPerform data entry and research to support problem resolutionRequirementsAt least 1 year of experience in customer serviceDiploma or Degree in a relevant fieldTyping speed of at least 40 WPM with 90%+ accuracyStrong command of English (C1 level) with excellent grammarProficiency in Microsoft Office tools such as Word and ExcelExcellent interpersonal and communication skillsSelf-driven, proactive, and able to work independentlyFast learner with the ability to quickly grasp product knowledgeStrong multitasking ability and attention to detail in a fast-paced environmentProfessional phone etiquette and strong verbal/written communicationWillingness to work flexible shifts, including nightsHow to ApplyInterested and qualified candidates should apply using the Apply Now button below.