Executive Head of Privacy

Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Job Description

Key responsibilities

• Privacy Strategy, Governance & Accountability
• Define and maintain the enterprise privacy strategy, policy suite, standards and baselines, aligned to Kenya’s DPA 2019 (rights, lawful bases, DPIAs, cross border rules).
• Operate a privacy governance model (committees, charters, decision rights) with clear DPO/DPIA ownership and Board/ExCo reporting.
• Implement and continually improve a PIMS under ISO/IEC 27701:2025 (stand alone management system), integrating with existing ISMS where helpful.

Requirements

• Customer Obsession
• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalization and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
• Create an inspiring vision for your team to drive strategy and performance…

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