Head of Artificial Intelligence

The Role

The successful jobholder will be expected to:

Drive AI Strategy: Develop and execute the Bank’s multi-year AI strategy and roadmap, aligned with corporate objectives and emerging technology opportunities.
Accelerate AI Innovation: Identify, prioritize and deliver high-impact AI use cases across credit, fraud management, collections, customer service, technology and other business areas.
Lead AI Delivery: Oversee cross-functional AI teams from ideation and experimentation through deployment, adoption and benefits realization.
Establish AI Standards: Define enterprise AI architecture, engineering standards and lifecycle practices, including MLOps, production monitoring, reusable AI services and cost optimization.
Champion Responsible AI: Establish and maintain robust AI governance frameworks that promote security, fairness, transparency, accountability and regulatory compliance throughout the AI lifecycle.
Enable Business Transformation: Partner with business leaders to embed AI into business processes, drive adoption and change management, and track performance against agreed business outcomes.
Strengthen Data Foundations: Collaborate with Data & Analytics teams to ensure AI solutions are supported by trusted, governed and reusable data.
Build AI Capabilities: Lead the development of a high-performing AI team and AI Centre of Excellence, attract and nurture specialist talent, and champion AI literacy across the Bank.
Qualifications, Skills & Attributes