IT Specialist

EIDU is hiring for the IT Specialist position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors. Applications close on 9 November 2026.

The IT Specialist owns EIDU's IT and device operations across Kenya and Nigeria.

The role has two halves: making sure staff have reliable, secure technology and the right access to our systems, and making sure the smartphones used by teachers and field staff are well chosen, well supported and quickly repaired.

Key responsibilities

• Staff IT and security
• Manage staff laptops and smartphones: setup, device management, endpoint security, patching, inventory and repairs.
• Resolve staff IT issues and build a simple knowledge base for self-service.
• Run basic security hygiene and staff awareness, escalating complex incidents to external partners.
• Systems and access
• Own user access across Google Workspace, Personio, Slack, Metabase, the EIDU app console and other tools.
• This covers joiners, role changes and leavers, plus regular access reviews against agreed rules.

Requirements

• 5+ years in IT support, systems administration or IT operations, including Tier 2 support.
• Strong Google Workspace administration, including identity, MFA and access control.
• Strong Android smartphone troubleshooting and diagnostics, plus Windows and macOS support.
• Experience designing support processes: tiered models, escalation, ticketing and self-help…

For the full job description, apply using the button below.