Planning and Scheduling Officer

The British Council supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. They work directly with individuals to help them gain skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK. The British Council supports building networks, exploring creative ideas, learning English, obtaining high-quality education, and gaining internationally recognized qualifications.

Job Description:

The British Council is hiring a Planning and Scheduling Officer for the East Cluster. This role will support planning and tracking exam capacity requirements against demand from 18 months out on a 12-month rolling basis. The officer will translate demand into capacity/resource requirements for venues, people, and test materials to optimize operations and margins while maintaining service levels, maximizing agility, and ensuring contingency.

Key Responsibilities:

• – Execute capacity management plans and collaborate with the Commercial function for demand planning
• – Resolve complex/escalated operational complaints and issues related to venue and demand management
• – Support the Operations Planning Manager on planning future changes to delivery profiles
• – Conduct contingency planning and risk management of supply
• – Manage daily/weekly planning/capacity meetings
• – Support creating reports for effective budget and resource management

Requirements:

• – Experience translating demand requirements to meet operational capacity in a large business
• – Experience managing small teams or demonstrating management potential
• – Experience in third-party relationship management
• – Relevant experience identifying suppliers in a business environment

Desirable:

• – Experience working across a dispersed team
• – University degree in any subject or relevant qualification

Further Details:

• – Pay Band: BRC-4-F
• – Contract Type: Indefinite
• – Location: Kenya, Uganda, Tanzania, Rwanda, Ethiopia, or Sudan (candidate must have existing rights to live and work in the based country)
• – Some travel may be required

The British Council is committed to equality, diversity, inclusion, safeguarding, and providing reasonable adjustments. Thorough checks will be conducted for roles involving vulnerable groups.

For technical issues with applications, email askhr@britishcouncil.org. Applications through this email will not be considered.