Process & SOP Specialist

HCS Affiliates Group is hiring for the Process & SOP Specialist position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors. HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Position Overview

We are looking for a detail-oriented Process & SOP Specialist to support our fast-paced Real-time Operations team.

In this role, you will manage and maintain operational process documentation, ensuring teams always have clear, accurate, and up-to-date information to work efficiently.

Key responsibilities

• Ensure documentation is updated in real-time with operational changes, policy updates, system enhancements, or process adjustments.
• Analyze existing processes and operational procedures to identify gaps, and opportunities for improvements.
• Drive continuous improvement initiatives aimed at enhancing operational efficiency and eliminating process redundancies.
• Conduct root cause analysis on operational challenges and recommend documentation-driven solutions to improve process adherence and performance.
• Support seamless communication of process updates and operational changes to frontline teams.

Requirements

• The role requires strong problem-solving skills, clear communication, and the ability to quickly update processes based on operational changes, new launches, policy updates, and ongoing improvements.
• Experience in Operations Support, Process Documentation, Quality, Training, Customer Support, or similar operational environments…

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