Sales Coordinator

Vision Plus is hiring a skilled Sales Coordinator to join their fast-growing sales team in Nairobi. This full-time opportunity is ideal for professionals seeking mid-level sales jobs in Nairobi and offers an exciting path to grow a career in Kenya’s thriving electronics industry.

Key Job Information

• Position: Sales Coordinator
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Mid-level (2–4 years)
• Industry: Consumer Electronics

About Vision Plus

Vision Plus is a leading brand in Kenya’s consumer electronics market, offering cutting-edge televisions, sound systems, and home appliances. With a commitment to reliability and innovation, Vision Plus serves a growing customer base across East Africa. The company is recognized for blending modern technology with affordability—making it a favorite among households and businesses alike.

If you’re exploring careers in the electronics industry in Kenya, Vision Plus offers a culture of collaboration, continuous learning, and professional growth. Recent achievements include expanding product lines, launching nationwide distribution partnerships, and gaining recognition for excellence in customer service and support.

Job Description

This position is perfect for candidates looking for Sales Coordinator jobs in Nairobi with a mix of administrative, customer service, and CRM-focused responsibilities. The Sales Coordinator supports the Sales Department in streamlining processes, maintaining data integrity, and enhancing the overall customer journey.

The ideal candidate is organized, tech-savvy, and thrives in a high-volume, fast-paced sales environment. You’ll be working at the intersection of sales execution, operations, and aftersales service—making this role critical to the company’s customer experience strategy.

Key Responsibilities

Sales Operations & Process Management

• Manage and process incoming orders, coordinating with invoicing, logistics, and warehouse teams.
• Generate accurate documentation such as quotations, invoices, and delivery notes.
• Respond to internal and customer inquiries promptly through email, calls, and ticketing systems like Zoho Desk.
• Maintain up-to-date sales pipelines and ensure on-time forecasting data input.

CRM & Data Accuracy

• Input and maintain customer and product data in Zoho CRM with a focus on 100% accuracy.
• Ensure warranty registration information from dealers is captured for aftersales support.
• Track sales performance, customer feedback, and prepare CRM-driven insights.

Customer Service & Ticket Management

• Serve as the frontline for Zoho Desk ticket resolution within SLA timelines.
• Follow up on customer satisfaction surveys and escalate critical feedback.
• Support the retention strategy through proactive customer engagement.

Reporting & Administrative Support

• Compile daily, weekly, and monthly sales reports, stock movement updates, and dealer activity summaries.
• Assist in creating sales presentations and internal strategic briefs.
• Monitor and process sales team expenses, reimbursements, and related financial claims.

Cross-Department Coordination

• Collaborate with marketing, logistics, production, and finance departments for smooth sales execution.
• Coordinate warranty and return cases with the service center.
• Support sales activations, dealer events, and campaigns alongside the marketing team.

Required Qualifications

• Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, or related field.
• 2–4 years of experience in sales support roles in Kenya, especially in Consumer Electronics, Home Appliances, retail, or FMCG sectors.
• Working knowledge of Zoho CRM and Zoho Desk or similar systems.
• Proficiency in MS Excel, Word, and PowerPoint; ERP experience is a plus.
• Fluent in English and Kiswahili, both written and verbal.

Preferred Qualifications

• Experience in coordinating end-to-end sales cycles in B2B or B2C setups.
• Ability to multitask and prioritize within a high-pressure environment.
• Understanding of inventory and logistics workflows.
• Exposure to promotional campaigns and field activations.

Benefits and Compensation

This role offers a competitive salary and a suite of benefits tailored for motivated professionals pursuing job opportunities at Vision Plus. Employees enjoy:

• Monthly remuneration aligned with market benchmarks
• Medical insurance and wellness support
• Growth opportunities within a fast-scaling electronics brand
• Professional development and internal training support
• Access to employee-exclusive discounts on Vision Plus products
• Inclusive, team-oriented work environment

How to Apply

If you’re seeking consumer electronics jobs in Kenya and have a background in CRM or sales operations, this could be your next big opportunity. Tap into your coordination, data, and communication skills to make an impact.

Apply now using the button below and become part of a vibrant, growth-driven team at one of the top electronics companies in East Africa.

Discover more career opportunities at Vision Plus and join a company where innovation meets customer satisfaction.