Sales Transformation & Performance Officer

CIC Insurance is hiring for the Sales Transformation & Performance Officer position in Nairobi. This is a full time, mid level role. Qualification level: Bachelors; experience: 5 – 9 yrs. Applications close on 17 November 2026.

Reporting to the Director, Special Projects, the role holder will lead the design, implementation and continuous improvement of initiatives that strengthen sales productivity, pipeline quality, sales execution, accountability and cross-functional effectiveness across the Group.

The role will translate strategic transformation objectives into practical sales operating disciplines, standards, routines and interventions that improve execution and sales performance.

Key responsibilities

• Sales Pipeline Transformation
• Assess the quality, adequacy, completeness and health of sales hit lists and pipelines.
• Define clear standards for what constitutes a quality sales opportunity.
• Develop and strengthen opportunity qualification, validation and progression processes.
• Identify weaknesses, bottlenecks and leakage points across the sales funnel.
• Establish pipeline-quality standards and KPIs.
• Monitor pipeline creation, movement, conversion, ageing and leakage.
• Identify root causes of pipeline weaknesses and recommend targeted interventions.

Requirements

• Bachelor’s degree in Business, Commerce, Economics, Marketing, Finance, Operations, Actuarial Science, Engineering or a related discipline.
• 5–8 years’ relevant experience, with substantial exposure to sales, sales operations, business transformation, consulting, performance management or commercial operations…

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