Director – Operational Excellence, Automation & Transformation

Centum is hiring for the Director – Operational Excellence, Automation & Transformation position in Nairobi. This is a full time role. Qualification level: Bachelors; experience: 10+ yrs. Centum is East Africa's leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange.

We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments.

Our Key objective is to consistently generate market beating returns by building extraordinary enterprises throughout Africa.Key Responsibilities

Regional Transformation & Operational Excellence

Champion the application of Lean Six Sigma methodologies and structured problem-solving techniques to address operational challenges.

Key responsibilities

• Develop, lead and govern a regional transformation portfolio aligned with the organisation's strategic priorities and operational roadmap.
• Drive the implementation of operational excellence initiatives focused on productivity improvement, cost reduction, service quality and operational efficiency.
• Lead Lean Six Sigma, COPC and other process improvement initiatives across contact centre operations.
• Process Improvement & Continuous Improvement
• Lead end-to-end process optimisation initiatives to improve operational productivity, quality, cost efficiency and cycle times.

Requirements

• Bachelor's degree in industrial engineering, Business Administration, Operations Management, Information Technology or a related field.
• Master's degree in business administration, Operations Management or a relevant discipline will be an added advantage…

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