Call Centre Representative

Penda Health is Hiring Pigia Penda Representatives for Their Call Center in Nairobi

Penda Health, an award-winning healthcare provider with 16 Medical Centres across Nairobi and Kiambu Counties, is seeking dedicated Pigia Penda Representatives to join their call center team. This entry-level, full-time position offers an opportunity to contribute to Penda Health’s vision of providing trustworthy healthcare to everyone in Africa.

Role Overview

As a Pigia Penda Representative, you will be the voice of Penda Health’s call center platform, handling both telemedicine and general customer inquiries. This non-clinical role is essential for maintaining effective communication between patients and healthcare providers while ensuring exceptional customer service.

Key Responsibilities

• – Answer incoming calls professionally and resolve caller issues promptly with accurate information
• – Conduct follow-up calls with assigned patients to ensure positive experiences and escalate to Pigia Penda Providers when necessary
• – Assign paid teleconsultations to medical providers in sequence and confirm all paid patients receive attention
• – Deliver excellent patient experiences through both call and chat channels, striving for first-contact resolution
• – Respond to inquiries through the Chat na Penda platform and appropriately transfer medical-related chats to Providers
• – Maintain thorough documentation in required systems, including call forms and Electronic Medical Records (EMR)

Requirements

• – Diploma in Customer Service or related field
• – 2 years of relevant work experience (call center experience is advantageous)
• – Basic computer skills with typing speed exceeding 40 words per minute
• – Fluency in both Swahili and English
• – Strong team player with results-driven attitude
• – This is a non-clinical position

About Penda Health

Penda Health is committed to delivering high-quality, trustworthy healthcare through their network of 16 Medical Centres and call center operations. With a team of over 350 employees, they are focused on tech-enabled healthcare delivery and sustainable expansion to ensure stability and growth. Their mission centers on making trusted healthcare accessible to everyone in Africa.

Application Process

Interested candidates should apply through the online application portal. Applications are reviewed on a rolling basis, so early submission is encouraged.