Customer Care Assistant

The Nursing Council of Kenya (NCK) is seeking to recruit a highly motivated and customer-focused Customer Care Assistant to support the delivery of exceptional customer service. This opportunity is ideal for professionals looking for Customer Care jobs in Kenya, Front Office jobs, Customer Service Assistant vacancies, or Public Relations careers within the public sector. The successful candidate will contribute to enhancing stakeholder satisfaction by providing timely, accurate, and professional customer support.

Key Job Information

• Position: Customer Care Assistant
• Organization: Nursing Council of Kenya (NCK)
• Location: Nairobi, Kenya
• Number of Positions: 1
• Employment Type: Full-Time
• Industry: Public Sector / Healthcare Regulation

About the Nursing Council of Kenya

The Nursing Council of Kenya (NCK) is the statutory regulatory body established under the Nurses Act (Cap. 257) to regulate nursing education and professional practice in Kenya. The Council is committed to promoting quality healthcare through effective regulation, professional standards, and excellent stakeholder service.

As part of its commitment to improving customer experience and public service delivery, the Council is recruiting a Customer Care Assistant to strengthen stakeholder engagement and ensure efficient handling of customer inquiries and support services.

Customer Care Assistant Job Summary

The Customer Care Assistant will provide front office and customer support services by receiving visitors, responding to inquiries, managing customer records, handling correspondence, and supporting the implementation of customer service standards. The role requires excellent communication skills, professionalism, and a strong commitment to delivering exceptional customer experiences.

The successful candidate will work closely with various departments to ensure customer concerns are addressed promptly while maintaining high standards of confidentiality, service quality, and stakeholder satisfaction.

Key Responsibilities

• Receive and attend to visitors, clients, and stakeholders professionally.
• Respond to customer inquiries through telephone, email, and other communication channels.
• Provide accurate information regarding the Council’s services, procedures, and requirements.
• Record, track, and follow up on customer inquiries, complaints, and feedback.
• Escalate complex customer issues to the appropriate departments for timely resolution.
• Support implementation of customer service policies, standards, and procedures.
• Maintain customer service records, correspondence, and databases.
• Monitor customer satisfaction and contribute to service delivery improvements.
• Support customer engagement forums and public awareness activities.
• Prepare periodic customer service reports, statistics, and performance updates.
• Participate in quality management initiatives and continuous improvement programs.
• Ensure confidentiality and proper handling of customer information.
• Perform any other duties assigned by the supervisor.

Minimum Requirements

• Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or a related field from a recognized institution.
• Proficiency in computer applications.
• Certification in Customer Service Management, Customer Experience Management, Public Relations, or Customer Relationship Management (CRM) will be an added advantage.
• Relevant experience in customer service, front office operations, public relations, or a related field will be an added advantage.

Required Skills and Competencies

• Excellent customer service and client relationship management skills.
• Strong communication and interpersonal abilities.
• Complaint handling and conflict resolution skills.
• Records management and documentation skills.
• ICT proficiency and computer literacy.
• Good report writing and record preparation skills.
• High level of integrity, professionalism, and confidentiality.
• Strong teamwork and collaboration skills.
• Excellent organizational and time management abilities.

Added Advantage

• Knowledge of Quality Management Systems (QMS).
• Experience using Customer Relationship Management (CRM) systems.
• Strong analytical and problem-solving skills.
• Emotional intelligence and customer engagement skills.
• Ability to work effectively under pressure in a fast-paced environment.

Why Join the Nursing Council of Kenya?

• Build your career within one of Kenya’s leading healthcare regulatory institutions.
• Contribute to improving customer experience and public service delivery.
• Gain valuable experience in stakeholder engagement and customer relationship management.
• Work in a professional, ethical, and collaborative environment.
• Enjoy opportunities for continuous learning and professional development.

How to Apply

Interested and qualified candidates should submit their applications by following the application instructions provided through the Nursing Council of Kenya recruitment channels and the My Jobs in Kenya platform.

Applications should be submitted as one PDF document containing a Cover Letter, Curriculum Vitae (CV), and copies of all relevant academic and professional certificates. Incomplete applications or documents submitted separately may not be considered.

Successful candidates will be required to comply with the requirements of Chapter Six of the Constitution of Kenya by providing valid clearance certificates from the Kenya Revenue Authority (KRA), Ethics and Anti-Corruption Commission (EACC), Directorate of Criminal Investigations (Certificate of Good Conduct), Higher Education Loans Board (HELB), and a licensed Credit Reference Bureau (CRB).

The Nursing Council of Kenya is an Equal Opportunity Employer committed to diversity, fairness, inclusivity, and merit-based recruitment. Women, youth, persons living with disabilities, marginalized communities, and all qualified candidates are encouraged to apply. Only shortlisted applicants will be contacted.