Customer Care Representative – Activations

M-KOPA is hiring a Customer Care Representative – Activations to join its Mobility Operations team in Nairobi. This full-time, on-site role focuses on delivering accurate, process-driven onboarding support to new electric motorbike customers while ensuring compliance and exceptional service standards.

Key Job Information

Position: Customer Care Representative – Activations
Location: Nairobi, Kenya
Employment Type: Full-time
Experience Level: Mid-level
Department: Mobility Operations – Customer Care
Application Deadline: Rolling basis

About M-KOPA

M-KOPA is a leading fintech and mobility innovator advancing digital and financial inclusion across Africa. Serving more than six million customers, the company provides pay-as-you-go asset financing that empowers everyday earners to access essential products and services. Through its Mobility division, M-KOPA is expanding electric motorbike adoption to promote cleaner, cost-effective transportation solutions.

Recognized multiple times by global business rankings as one of Africa’s fastest-growing companies, M-KOPA continues to unlock billions in cumulative credit for underserved communities. Professionals exploring job opportunities at M-KOPA or seeking long-term careers in financial inclusion will find a purpose-driven culture grounded in measurable impact.

The organization invests in structured training, coaching partnerships, and internal progression pathways. Candidates searching for the latest jobs in fintech or fresh positions in Nairobi this week will discover meaningful M-KOPA employment opportunities designed for individuals who value precision, accountability, and customer satisfaction.

Customer Care Representative – Activations Job Description

This Customer Care Representative – Activations hiring initiative targets detail-oriented professionals who excel in structured environments. The role sits at the core of the onboarding journey, ensuring every customer activation is compliant, accurate, and completed within defined timelines.

Based in Nairobi and reporting to the Team Leader – Activations, the representative guides customers step by step through verification, documentation, insurance issuance, and telematics setup. Every successful activation represents a customer transitioning to affordable electric mobility. Individuals seeking customer service jobs in Nairobi today or onboarding vacancies in Kenya this week will find this opportunity both operationally critical and customer-centered.

Key Responsibilities

• Screen and allocate new customers to confirm onboarding eligibility requirements.
• Verify documents, personal details, and sales data accuracy before activation approval.
• Guide customers clearly through each onboarding and activation stage.
• Apply structured scripts, internal processes, and compliance standards consistently.
• Update customer records promptly across internal platforms.
• Upload accurate data onto telematics systems.
• Capture customer information precisely and issue insurance certificates correctly.
• Communicate policies and product education during activation.
• Escalate incomplete, suspicious, or non-compliant applications.
• Collaborate cross-functionally to resolve onboarding challenges.
• Track activation progress and ensure completion within agreed timelines.
• Recommend process improvements based on recurring onboarding feedback.

Required Qualifications

• Diploma in Customer Service or a related field.
• Proven experience in onboarding, activations, or customer support roles.
• Strong attention to detail and high data entry accuracy.
• Clear written and verbal communication skills.
• Ability to follow structured scripts and documented workflows.
• Problem-solving capability with effective escalation judgment.
• Professional demeanor, reliability, and a customer-first mindset.

Preferred Qualifications

• Experience working in fintech, mobility, or regulated environments.
• Familiarity with CRM platforms and telematics systems.
• Interest in building long-term careers at M-KOPA within operations or mobility leadership.

Benefits and Compensation

M-KOPA employment offers competitive compensation, professional development programs, on-the-job training, and structured mentorship support. Employees benefit from family-friendly policies, wellness initiatives, and a workplace culture that prioritizes diversity, equity, and inclusion.

The organization is an equal opportunity employer and strictly prohibits forced or child labor. M-KOPA never charges recruitment or processing fees. Successful candidates undergo pre-employment background checks, including identification verification, academic confirmation, and employment reference validation. Individuals seeking stable careers in fintech and mobility operations will value the structured growth opportunities available through these fresh positions.

How to Apply for Customer Care Representative – Activations Job Opportunity at M-KOPA

Interested professionals seeking job opportunities in customer onboarding or exploring the latest jobs at M-KOPA are encouraged to apply today. This week, applications for this Customer Care Representative – Activations vacancy in Nairobi are being reviewed on a rolling basis.

Candidates should submit an updated CV detailing relevant onboarding experience, data accuracy expertise, and customer service achievements aligned with the responsibilities outlined above. Those pursuing customer service careers in Kenya should take advantage of this opportunity promptly, as the vacancy may close once a suitable candidate is selected. Only shortlisted applicants will be contacted for the next stage of the recruitment process.

Join M-KOPA’s Mobility Operations team and help deliver seamless activations that power cleaner transportation across Africa.