Customer Performance Interns

M-KOPA is hiring a Customer Performance Intern to join its Mobility Operations team in Kenya. This internship offers hands-on exposure to fintech and e-mobility operations, supporting customer loan repayments, fleet performance, and financial inclusion initiatives.

Key Job Information

Position: Customer Performance Intern
Location: Nairobi, Kiambu, Kitengela, Thika, Kenya
Employment Type: Full-time Internship
Work Model: Hybrid
Department: Mobility – Customer Performance
Application Review: Rolling basis

About M-KOPA

M-KOPA is a leading fintech company operating at the intersection of digital finance and asset-based lending across Africa. Through innovative financing solutions, the company enables customers to access income-generating assets while building credit histories. Recognized multiple times by the Financial Times as one of Africa’s fastest-growing companies and featured in the TIME100 list of most influential companies, M-KOPA has served over 6 million customers and unlocked more than $1.5 billion in cumulative credit.

Careers at M-KOPA combine operational excellence with a strong commitment to customer dignity and financial inclusion. The Mobility business focuses on enabling economic opportunity through responsible lending, fleet support, and customer-centered collections strategies. These job opportunities at M-KOPA are ideal for candidates seeking exposure to fintech operations, collections, and fleet management in dynamic African markets.

Customer Performance Intern Job Description

The Customer Performance Intern will support Mobility Operations in managing customer relationships, monitoring loan repayments, and tracking fleet performance. This role provides structured learning in collections management, customer outreach, and operational reporting while working alongside experienced professionals in operations and customer success.

This internship is designed for individuals interested in fintech, financial inclusion, and e-mobility. The position supports daily activities that ensure repayment compliance, portfolio health, and customer engagement. The Customer Performance Intern vacancy in Kenya offers direct involvement in field coordination, documentation tracking, and data-driven decision-making processes.

Key Responsibilities

• Assist in monitoring assigned customer accounts to maintain collection portfolio performance within set targets.
• Support customer contact initiatives by preparing call lists, drafting outreach messages, and participating in supervised repayment discussions.
• Provide accurate information to customers regarding timely repayments and implications of non-payment under senior guidance.
• Track repayment-impacting issues such as accidents or insurance claims and escalate documentation appropriately.
• Maintain accurate records in company systems including M-KOPA-net and Freshdesk.
• Support fleet driver monitoring to help ensure operational performance targets are achieved.
• Assist with driver-related issue resolution and coordinate communication with external stakeholders, including local authorities.
• Identify customers with overdue payments and compile documentation supporting recommended recovery actions.
• Help coordinate field visits for payment follow-ups or asset recovery.
• Contribute to daily and weekly reporting by compiling basic collections and recovery analysis.
• Follow company policies to ensure legal compliance and professional conduct in all customer interactions.

Required Qualifications

• Proven experience in collections, fleet management, or customer performance-related roles.
• Strong communication skills, particularly in managing sensitive or difficult customer interactions with professionalism and empathy.
• Ability to support field operations and interact appropriately with local authorities and community leaders.
• Proficiency in data tracking systems and reporting tools such as Excel and Freshdesk.
• High attention to detail with the ability to multitask in a fast-paced environment.
• Willingness to travel and work flexible hours based on operational requirements.

Preferred Qualifications

• Familiarity with motorbike financing, e-mobility, or ride-hailing fleet operations.
• Understanding of fintech and financial inclusion principles.
• Interest in building long-term careers in fintech operations or mobility management.

Benefits and Compensation

M-KOPA employment provides structured learning, coaching partnerships, and on-the-job development opportunities. Interns gain exposure to real operational workflows that directly impact business sustainability and customer outcomes. The company supports well-being, family-friendly policies, and flexible work arrangements. These latest jobs and fresh positions contribute meaningfully to financial inclusion across Africa.

M-KOPA is an equal opportunity and affirmative action employer committed to diversity. The company prohibits forced or child labor and does not charge recruitment or processing fees at any stage of the hiring process. Successful candidates undergo standard pre-employment background checks in compliance with local laws.

How to Apply for Customer Performance Intern Job Opportunity at M-KOPA

Individuals exploring fresh career opportunities in fintech and mobility are encouraged to apply today. This week, M-KOPA continues reviewing applications on a rolling basis and may close the vacancy once a suitable candidate is identified.

Candidates should submit an updated CV highlighting relevant collections, fleet, or customer operations experience. Applications should clearly demonstrate alignment with the qualifications and responsibilities outlined above. Only shortlisted applicants will be contacted for the next stage of the recruitment process.